ANA L. SANDOVAL OSORIO
San Diego,CA
Summary
Fitness and recreation professional with hands-on experience supporting Navy MWR and military recreation facilities through patron services, front-desk support, cash handling, and daily operations. Handles facility opening and readiness, reservations, sales reconciliation, and activity reporting, with NASM personal training certification and bilingual Spanish-English communication.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Recreational Assistant
Morale, Welfare and Recreation (MWR), Naval Base San Diego
San Diego, CA
06.2022 - 01.2024
- Monitored Navy Operational Fitness and Fueling System (NOFFS) outdoor area, maintaining safety and engagement while recording hourly patron counts.
- Delivered front-desk customer service by processing payments, managing merchandise sales, operating cash register, and ensuring accuracy of receipts.
- Prepared the front desk, basketball courts, strength and cardio rooms, outdoor fitness area, and restrooms for daily opening.
- Scheduled reservations for softball fields, picnic kiosks, and other outdoor recreation facilities.
- Handled telephone inquiries and patron questions; provided administrative coverage and communicated messages to facility directors and managers.
- Prepared end-of-shift sales reports and reconciled debit and credit transactions against receipts and inventory records.
Club Operations Assistant
Department of the Air Force, Non-appropriated Fund (NAF)
Misawa, Japan
03.2026 - 07.2026
- Supported daily operations of military recreational facility, maintaining safe, organized, welcoming environment for patrons.
- Assisted patrons with facility information, responding to questions and service needs to enhance customer experience.
- Executed vault-closing procedures and distributed petty cash to bartenders and cashiers, ensuring compliance with established financial protocols.
- Followed established cash-handling and operational procedures to support accurate financial accountability.
CrossFit Coach (Volunteer)
CrossFit Misawa
Misawa, Japan
12.2024 - 07.2026
- Led structured 60-minute classes, integrating warm-ups, skill development, strength training, conditioning, and cool-downs to maximize participant performance and safety.
- Coached group fitness classes and provided tailored training support, enhancing member engagement and progression across varied fitness levels and goals.
- Developed exercise recommendations based on assessment results, individual goals, fitness levels, and movement capabilities.
- Conducted initial fitness assessments for private clients and new members, including aerobic capacity and muscular strength testing.
- Demonstrated exercises, reinforced proper technique, and encouraged safe participation.
Education
Bachelor - Social Sciences, Psychology
Universidad del Este
Carolina, Puerto Rico01-2017
Skills
- MWR / Recreation Facility Operations
- Facility operations
- Patron Services
- Front Desk and Telephone Support
- Cash management
- Sales reporting
- Inventory management
- Safety Procedures & Injury Prevention
- Fitness program design
- Office software proficiency
- Conflict resolution
- Rapport building
Personal Information
Title: FITNESS & RECREATION ASSISTANT | MWR OPERATIONS | CUSTOMER SERVICE
Certification
- NASM Certified Personal Trainer (CPT) | 2023–2027
- Adult and Pediatric First Aid/CPR/AED, American Red Cross | 2023–2027
- NASM Virtual Coaching Specialist | 2026
- Group Resistance Training: Circuit Training | 2025
- NASM Advanced Cardio Programming | 2025
- Motivational Interviewing for Coaches | 2025
- Athletics Coach Training Course, 32 instructional hours, DRD, Puerto Rico | 2019
PROFESSIONAL SUMMARY
- Spanish and English fluent
VOLUNTEER & COMMUNITY SERVICE
- American Red Cross Volunteer, Misawa Air Force Base, 2024, 2026, Assisted with disaster response team preparation and office support, including organizing paperwork and preparing informational materials.
- Special Olympics, Misawa Air Force Base, 2024, Helped prepare the event venue and refreshment area and supported and encouraged athletes during activities.
- All-Navy Soccer Team Camp, 2023, Assisted with field reservations, practice arrangements, and equipment organization.
- Armed Forces Men's and Women's Basketball Tournament, 2022, Helped prepare courts and equipment and distributed team supplies, towels, and ice.
- Naval Base San Diego Christmas Events, 2022, 2023, Supported event setup, decorations, lighting, tables, and activity stations.
Timeline
Club Operations Assistant
Department of the Air Force, Non-appropriated Fund (NAF)
03.2026 - 07.2026
CrossFit Coach (Volunteer)
CrossFit Misawa
12.2024 - 07.2026
Recreational Assistant
Morale, Welfare and Recreation (MWR), Naval Base San Diego
06.2022 - 01.2024
Bachelor - Social Sciences, Psychology
Universidad del Este