Summary
Overview
Work History
Education
Skills
Timeline
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Ana Lugo

El Paso,Texas

Summary

Dedicated and responsive with proven skills in classroom management, behavior modification and individualized support. Comfortable working with students of different skill levels to promote learning and boost educational success. Serves as role model by using growth mindset to develop young minds and inspire love of learning. i been a volunteer for years and i have gain so much knowledge and experience but more than anything passion for teaching young minds.

Overview

11
11
years of professional experience

Work History

Office Clerk Intern

Grace personal services
El Paso, TX
12.2023 - Current
  • Performed basic office duties such as filing, photocopying, faxing, scanning documents and other administrative tasks.
  • Entered customer data into the database system accurately and efficiently.
  • Maintained an organized filing system for easy retrieval of documents when needed.
  • Answered phone calls and welcomed visitors to office.
  • Maintained business records by updating customer information.
  • Reviewed files, records and other documents to obtain information or respond to requests.

Office Clerk

R. Ramirez Transport
El Paso, TX
04.2019 - 04.2023
  • Coordinated and scheduled truck drivers to ensure timely delivery of goods.
  • Monitored driver progress, communicated delays or changes in routes, and updated customers on expected arrival times.
  • Maintained records of deliveries, pickups, and other related information for customer service purposes.
  • Resolved any problems arising from the shipment of goods or services such as damaged items or delayed deliveries.
  • Assisted in resolving billing disputes between customers and carriers.
  • Prepared documents such as bills of lading, invoices, manifests, safety reports.
  • Ensured compliance with Department of Transportation regulations relating to hazardous materials handling and shipping procedures.
  • Supervised employees to ensure that cargo shipments were transported accurately to and from specified locations while adhering to safety standards.
  • Responded to customer messages in regards to delivery issues.
  • Utilized active listening and intelligent open-ended questioning to help build lasting relationships with customers.

Costumer Service/Sales Associate

Alorica AT&T
EL PASO , TX
08.2016 - 09.2017
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Greeted customers and provided exceptional customer service.
  • Upsold additional items based on customer interests and needs.
  • Handled customer complaints in a professional manner.
  • Developed promotional strategies to increase sales volume.
  • Engaged customers in friendly, professional dialogue to determine needs.

Sales Representative

Boost Mobile Store
El Paso , TX
03.2013 - 05.2015
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Generated new sales leads through cold calling and networking activities.
  • Organized client visits, presentations, product demonstrations and trade shows.
  • Conducted market research to identify potential customers and their needs.

Education

High School Diploma -

Parkland High School
El Paso, TX
06-2008

Some College (No Degree) - Child Development

Epcc
El Paso, TX

Skills

  • Basic accounting
  • Scheduling appointments
  • Document Management
  • Spreadsheet Management
  • Payroll Processing
  • Customer Service
  • Activity Planning
  • Bilingual english/ spanish
  • Teacher Support
  • Field Trip Monitoring

Timeline

Office Clerk Intern

Grace personal services
12.2023 - Current

Office Clerk

R. Ramirez Transport
04.2019 - 04.2023

Costumer Service/Sales Associate

Alorica AT&T
08.2016 - 09.2017

Sales Representative

Boost Mobile Store
03.2013 - 05.2015

High School Diploma -

Parkland High School

Some College (No Degree) - Child Development

Epcc

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Ana Lugo