Ana Luna
Morris,IL
Summary
Achieved significant improvements in product handling and team efficiency as an Executive Housekeeping Manager at Janko Hospitality, LLC, and a Packer Associate at Prologistics. Expert in workplace cleanliness and staff training, I excel in maintaining high-quality standards and reducing damage rates, ensuring seamless operations and enhanced guest satisfaction.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Packer Associate
Prologistics
Morris IL
02.2024 - Current
- Completed high-volume packing assignments quickly while maintaining strict quality standards.
- Supported quality control efforts by inspecting products for defects before packaging.
- Reduced product damage rates by carefully handling items during the packing process.
- Demonstrated flexibility in adapting to shifting priorities or sudden changes in workload due to unforeseen circumstances.
Executive Housekeeping Manager
Janko Hospitality, LLC
Morris, IL
07.2018 - 11.2022
- Managed a team of housekeeping staff to achieve consistent high-quality service standards in guest rooms and common areas.
- Collaborated with other department managers to achieve seamless coordination between housekeeping services and hotel operations overall.
- Maximized guest satisfaction by promptly addressing any concerns or special requests related to room cleanliness or amenities during their stay.
- Oversaw laundry operations, managing efficient workflows while maintaining consistently high levels of linen quality for guests.
- Conducted regular inspections of guest rooms and public areas to ensure adherence to quality standards and address any issues.
- Trained and mentored new staff on cleaning and safety protocols.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
Shift Supervisor
ITW Powertrain Components
Mazon, IL
04.2004 - 03.2017
- Scheduled employees to ensure production goals were met.
- Made minor equipment repair as needed to reduce down time.
- Trained employees in processes and procedures.
- Perform post production inspection.
Education
Certified Nursing Assistant
Joliet Junior College
Joliet, IL12.2023
EKG
Joliet Junior College
Joliet, IL07.2023
Phlebotomy
Joliet Junior College
Joliet, IL04.2023
Skills
- Box assembly
- Workplace Cleanliness
- Product Inspection
- Product packing
- Warehouse Safety
Certification
BSL certified
CPR certified
Languages
Spanish
Native or Bilingual
Timeline
Packer Associate
Prologistics
02.2024 - Current
Executive Housekeeping Manager
Janko Hospitality, LLC
07.2018 - 11.2022
Shift Supervisor
ITW Powertrain Components
04.2004 - 03.2017
Certified Nursing Assistant
Joliet Junior College
EKG
Joliet Junior College
Phlebotomy
Joliet Junior College