Summary
Overview
Work History
Education
Skills
Languages
Timeline
Additional Information
Generic

Ana Maguana

Columbus,OH

Summary

I am adaptable, resilient, and willing to meet company demands while also developing new skills to improve customer experience. In the past, I worked in different office settings and was able to develop hard skills. I also have previous customer service experience that has made me adept at remaining calm in stressful situations and effectively assisting a variety of customers.

Overview

2
2
years of professional experience

Work History

Quality Control

Vista Packaging & Logistics
09.2023 - 12.2023
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Evaluated quality problems and performed assessments to identify and resolve issues.
  • Improved quality processes for increased efficiency and effectiveness.
  • Updated quality control standards, methods, and procedures to meet compliance requirements.

Warehouse Associate

Amazon
11.2022 - 09.2023
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles

Floor and Front End Associate

HomeGoods
12.2021 - 06.2022
  • Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.

Merchandise Associate

TJ Maxx, TJX Companies
07.2021 - 10.2021
  • Transported merchandise to sales floor and restocked shelves, racks and bins.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Greeted, serviced and thanked all customers.

Education

Associate of Science - Chemistry

Columbus State Community College
Columbus, OH
06.2026

High School Diploma -

Cristo Rey Columbus High School
06.2022

Skills

  • DOT Regulations
  • Microsoft Excel
  • Microsoft Outlook
  • Quality Control
  • Microsoft Office
  • POS Software
  • Google Docs
  • Bilingual
  • Excellent Communication
  • Adaptability
  • Problem-Solving Abilities
  • Customer Service Experience (1 year)

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Quality Control

Vista Packaging & Logistics
09.2023 - 12.2023

Warehouse Associate

Amazon
11.2022 - 09.2023

Floor and Front End Associate

HomeGoods
12.2021 - 06.2022

Merchandise Associate

TJ Maxx, TJX Companies
07.2021 - 10.2021

Associate of Science - Chemistry

Columbus State Community College

High School Diploma -

Cristo Rey Columbus High School

Additional Information

During my High School career, I was part of a work-study program. During 4 years I worked in different environments and I was able to develop hard and soft skills while in an office setting.

WCBE (radio station) - learned to use Excel, experience inputting information, filing, and phone calling experience

YMCA- Inputting information, creating documents, filing, and using Word and Google Docs daily.

Our Lady of Guadalupe/ Catholic social services- Providing exceptional customer service in person and through phone calls, experience using company system(s), filing, inputting information of clients in the system(s), and updating new information.

Ana Maguana