Ana Maguana
Columbus,OH
Summary
I am adaptable, resilient, and willing to meet company demands while also developing new skills to improve customer experience. In the past, I worked in different office settings and was able to develop hard skills. I also have previous customer service experience that has made me adept at remaining calm in stressful situations and effectively assisting a variety of customers.
Overview
2
2
years of professional experience
Work History
Quality Control
Vista Packaging & Logistics
09.2023 - 12.2023
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Improved quality processes for increased efficiency and effectiveness.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
Warehouse Associate
Amazon
11.2022 - 09.2023
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
Floor and Front End Associate
HomeGoods
12.2021 - 06.2022
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
Merchandise Associate
TJ Maxx, TJX Companies
07.2021 - 10.2021
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Greeted, serviced and thanked all customers.
Education
Associate of Science - Chemistry
Columbus State Community College
Columbus, OH06.2026
High School Diploma -
Cristo Rey Columbus High School
06.2022
Skills
- DOT Regulations
- Microsoft Excel
- Microsoft Outlook
- Quality Control
- Microsoft Office
- POS Software
- Google Docs
- Bilingual
- Excellent Communication
- Adaptability
- Problem-Solving Abilities
- Customer Service Experience (1 year)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Quality Control
Vista Packaging & Logistics
09.2023 - 12.2023
Warehouse Associate
Amazon
11.2022 - 09.2023
Floor and Front End Associate
HomeGoods
12.2021 - 06.2022
Merchandise Associate
TJ Maxx, TJX Companies
07.2021 - 10.2021
Associate of Science - Chemistry
Columbus State Community College
High School Diploma -
Cristo Rey Columbus High School
Additional Information
During my High School career, I was part of a work-study program. During 4 years I worked in different environments and I was able to develop hard and soft skills while in an office setting.
WCBE (radio station) - learned to use Excel, experience inputting information, filing, and phone calling experience
YMCA- Inputting information, creating documents, filing, and using Word and Google Docs daily.
Our Lady of Guadalupe/ Catholic social services- Providing exceptional customer service in person and through phone calls, experience using company system(s), filing, inputting information of clients in the system(s), and updating new information.
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