Ana Maldonado
National City,CA
Summary
Seeking a Legal Assistant position to apply my knowledge of legal procedures, case management, and client communication to support a team of attorneys and provide excellent customer service.
Overview
25
25
years of professional experience
Work History
Legal Assistant
Law Offices of Salim Khawaja
05.2018 - Current
- Manage front desk, meet/greet clients
- Answer phone calls, scan and copy documents
- Communicate with clients, Dr.'s, insurance adjusters, process servers and opposing counsels (via e-mail, phone or mail) to provide and request documents and services needed
- Prepare correspondence and simplify to moderately complex legal documents
- Schedules appointments with clients, and medical appointments for clients when needed
- Organize client files and documents
- Audit files to ensure all medical bills and records are accounted for
- File documents with court electronically via one legal, by mail and in person
- Assist attorney to prepare basic discovery and pleadings
- Handle incoming and outgoing mail
- Receive and process packages for UPS, FedEx, DHL, USPS
- Assist attorney preparing immigration applications for filing with Immigration and Department of Homeland Security
- Prepare and translate client declarations, birth certificates, marriage certificates (Spanish)
- Maintains professional appearance and cleanliness of firm lobby
- Operate Fax machines, Copier, including reproducing documents, removing misfeeds and adding toner
- Update clients regularly on the status of their cases.
Journal Manager
Graphic World Inc
10.2014 - 06.2017
- Liaise with publishers, authors, editors and scientific community to produce high quality publication for several scientific journals
- Provide service support to establish proper channels of information and communication between authors, editors and typesetters via email (handled 20-50 emails a day) and telephone, various methods of communication
- Assist authors with issues that arise when submitting their manuscript to our system
- Work with management on projects dealing with publishing relations and business communications
- Assist in the compiling process of table of contents for publication of journal
- Review reports to insure timely publication of manuscripts
- Attend conference calls with editors, publishers, and managers.
Journal Manager
Reed Elsevier
03.2006 - 05.2014
- Daily interaction with scientific research scientist, assisting them in publishing their manuscripts
- Provide service support in order to establish proper channels of information and communication between authors, editors and typesetters via email (handled 30-75 emails a day) and telephone
- Responsible for publication of nine of scientific journals in areas of math, computer science, material science, engineering, psychology and human development
- Liaise with publishers, authors, editors and scientific community to produce high quality publication for several scientific journals ensure the journal publications were published on schedule and free of errors
- Assist authors with issues that arise when submitting their manuscript to our systems
- Work with management on projects dealing with publishing relations and business communications
- Assist in the compilation process of table of contents for publication of journal
- Review reports to insure timely publication of manuscripts
- Attend conference calls and traveled to editorial board meetings with editors, publishers, and managers
- Collaborated with Manager and colleagues to accomplish quarterly goals and targets and improve author and editor satisfaction scores
- Joined several committees and volunteer opportunities.
Data Entry Analyst
Profitline Telecommunications
12.1998 - 01.2006
- Assist with data entry, and transmitting computer information on forms for payment processing
- Set up new accounts in system for proper payment processing
- Collect, assemble check and file customer records as directed
- File active and inactive records with customer record as directed
- Review all records for incomplete, delinquent, or missing documentation of customer bills
- Opened mail and delivered to departments within the company
- Scanned all incoming invoices into system
- Contacted vendors via email and telephone on discrepancies and to update all billing addresses as needed
- Develop and maintain a good rapport with inner department personal to assure records are properly maintain.
Education
Point Loma High School
Skills
- Self-Motivated, Self-Starter, Able to work with minimal or no supervision, Strong Analytical and Problem Solving skills, Systematic and highly oriented in Micro- Soft, Excel, Word, Internet, 10 Key, Data Entry, Answer Phones, Cash Register, Credit Card Machine
- Excellent Customer Service
Languages
Spanish
Native or Bilingual
Timeline
Legal Assistant
Law Offices of Salim Khawaja
05.2018 - Current
Journal Manager
Graphic World Inc
10.2014 - 06.2017
Journal Manager
Reed Elsevier
03.2006 - 05.2014
Data Entry Analyst
Profitline Telecommunications
12.1998 - 01.2006
Point Loma High School
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