Ana-Maria Timpau
Wisconsin Dells,WI
Summary
Driven Front Desk Manager highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Personable professional in hospitality industry with more than 6 years of experience working at high-end resorts. Successful career history providing exceptional service to visitors and clients.
Overview
7
7
years of professional experience
Work History
Front Desk Manager
Dells Resorts INC
09.2017 - Current
- Developed detailed plans based on broad guidance and direction.
- Assisted guests with special requests, creating memorable experiences that encouraged positive reviews on social media platforms.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Collaborated with housekeeping and maintenance departments to ensure rooms were ready in a timely manner.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Defined clear targets and objectives and communicated to other team members.
- Improved staff communication through regular meetings, leading to enhanced teamwork and overall efficiency.
- Utilized property management software effectively for booking management, reporting, and tracking performance metrics.
- Established team priorities, maintained schedules and monitored performance.
Waterpark Supervisor
Kalahari Resorts Dells
09.2016 - 09.2017
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Addressed guest concerns promptly, implementing solutions to enhance their satisfaction levels at the park.
- Coordinated emergency response plans for various situations, ensuring prompt action during critical incidents.
- Built and established positive relationships with patrons, team members and supervisors.
- Trained new recreation attendants on safety procedures and customer service tactics.
Education
High School Diploma -
National College ''C. Negri''
Galati , Romania06.2015
Skills
- Delegating Work Assignments
- Employee Development
- Team Leadership
- Shift Scheduling
- Problem-solving skills
- Guest Services
- Conflict and issue documentation
- Oral and written communications
- Team building and supervision
- Work Planning and Prioritization
- Customer Service
- Customer Relationship Management
Languages
English
Native or Bilingual
Romanian
Native or Bilingual
Spanish
Professional Working
Timeline
Front Desk Manager
Dells Resorts INC
09.2017 - Current
Waterpark Supervisor
Kalahari Resorts Dells
09.2016 - 09.2017
High School Diploma -
National College ''C. Negri''
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