Summary
Overview
Work History
Education
Skills
Timeline
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Ana-Maria Zamfir

Orlando,FL

Summary

Accomplished Insurance Administrator at Casa De Lichidari Daune - Insurance Broker, with a proven track record of enhancing customer satisfaction and streamlining data integrity. Adept in MS Office and insurance software, demonstrating exceptional problem-solving skills and a commitment to accuracy. Excelled in roles requiring meticulous attention to detail and efficient document management, significantly contributing to operational efficiency and team performance.

Overview

25
25
years of professional experience

Work History

Insurance Administrator

Casa De Lichidari Daune - Insurance Broker
03.2023 - 12.2023
  • Conducted thorough risk assessments to provide accurate underwriting recommendations to insurers.
  • Managed and maintained accurate records for a portfolio of over 200 clients, ensuring timely renewals and updates.
  • Prepared applications, documents and data to renew insurance policies.
  • Improved customer satisfaction by efficiently processing insurance claims and addressing inquiries.
  • Developed training materials for new hires, contributing to improved productivity and job performance.
  • Administered and maintained reports for incidents, claims, litigation and property losses.

Insurance Inspector

Casa De Lichidari Daune - Insurance Broker
01.2014 - 03.2023
  • Examined claims forms and other records to determine insurance coverage.
  • Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
  • Contributed to team success by sharing best practices and insights gained from years of experience as an Insurance Inspector.
  • Maintained up-to-date knowledge on industry trends, enabling more effective communication with clients and colleagues alike.
  • Provided valuable input on policy adjustments based on property conditions, enabling the company to offer more accurate coverage plans for clients.
  • Ensured compliance with industry standards and regulations through diligent inspections of various types of structures.
  • Consistently met deadlines for report submissions, assisting underwriters in making timely decisions regarding policy issuance or updates based on current information available about properties being inspected.

Insurance Data Entry Clerk

Casa De Lichidari Daune - Insurance Broker
06.2009 - 01.2014
  • Conducted periodic reviews of the insurance database to identify and rectify outdated or incorrect information, maintaining overall data integrity.
  • Exceeded daily targets for processing applications, demonstrating a strong work ethic and commitment to meeting department goals.
  • Increased operational efficiency through proficient use of various software programs required for specific insurance data entry tasks.
  • Reduced errors in data entry tasks by consistently cross-checking and verifying entered information against source documents.
  • Demonstrated strong problem-solving skills, addressing any encountered issues related to data entry processes in a timely and effective manner.
  • Enhanced data accuracy by meticulously entering and updating policyholder information in the insurance database.
  • Maintained data confidentiality, adhering strictly to company guidelines and industry regulations regarding sensitive client information.
  • Completed data entry tasks with accuracy and efficiency.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Maintained files, records, and chronologies of entry activities.
  • Corrected data entry errors to prevent duplication or data degradation.

Hourly Shift Manager

Boston Market
03.1999 - 07.2005
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Excelled in every store position and regularly backed up front-line staff.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Cooperated with coworkers to improve customer experience and manage storefront.

Education

Bachelor of Arts - Economics And International Affairs

Alexandru Ioan Cuza University
Iasi, Romania
06.2009

Skills

  • Proficient in MS Windows and MS Office
  • Proficient in Insurance Software
  • Excellent problem-solving abilities
  • Experience in Data Entry and Document Management
  • Excellent communication and writing skills
  • Tenacious in meeting deadlines, attention to detail, well organized, adept at managing peak workloads

Timeline

Insurance Administrator

Casa De Lichidari Daune - Insurance Broker
03.2023 - 12.2023

Insurance Inspector

Casa De Lichidari Daune - Insurance Broker
01.2014 - 03.2023

Insurance Data Entry Clerk

Casa De Lichidari Daune - Insurance Broker
06.2009 - 01.2014

Hourly Shift Manager

Boston Market
03.1999 - 07.2005

Bachelor of Arts - Economics And International Affairs

Alexandru Ioan Cuza University

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