Ana Maria Aleman Antunez
Houston
Summary
Personable and proactive individual with strong organizational and leadership abilities. Possesses comprehensive business administration knowledge and expertise in office management software. Ready to drive operational efficiency and team productivity.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Babysitter
The Visaya Family
03.2017 - Current
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
Babysitter
Paulina Rubio & Nicolas Colate
02.2015 - 02.2017
- Managed and oversaw a 5 years old activities in absence of his world-famous parents
- Designed creative games and activities to keep children engaged
- Prepared meals to ensure children ate fully and on time
- Escorted children on outings to parks and lakes
- Maintained a safe and healthy environment for children in all respects
- Ensured only authorized visitors entered premises in absence of parents
- Keep low profile and confidentiality regarding his famous parents
Loan Officer
Popular Bank
07.2006 - 09.2014
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Submitted loan applications to underwriter for verification and recommendations.
- Examined customer loan applications for loan approvals and denials.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Meticulously reviewed applicant documentation, ensuring accuracy and completeness prior to submission for underwriting approval.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Collaborated with other departments to promptly process loan applications.
- Negotiated loan terms to provide favorable outcomes for both customers and lenders.
Banking Operations Specialist
Banco De Las Fuerzas Armadas De Honduras
02.1998 - 09.2005
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Collaborated with human resources department on staff training and development programs, fostering continuous improvement within the operations team.
- Expedited loan processing for increased approval rates, collaborating closely with underwriting teams.
- Monitored cash flow within the branch to ensure adequate liquidity levels were maintained at all times.
Education
High School Diploma -
Notre Dame
Honduras CA10-1997
Bachelor of Business Administration - Business Administration
Universidad Tecnologica De Honduras
Honduras CA06-2006
Skills
- Business administration
- Database management
- Documentation review
- Sales expertise
- Financial advising
- Client relations
- Loan servicing
- Credit analysis
- Consumer lending
- Negotiation techniques
Certification
Customer Service Training Harris County , Houston TX
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Babysitter
The Visaya Family
03.2017 - Current
Babysitter
Paulina Rubio & Nicolas Colate
02.2015 - 02.2017
Loan Officer
Popular Bank
07.2006 - 09.2014
Banking Operations Specialist
Banco De Las Fuerzas Armadas De Honduras
02.1998 - 09.2005
High School Diploma -
Notre Dame
Bachelor of Business Administration - Business Administration
Universidad Tecnologica De Honduras