Ana Maria Faruki
Atlanta,GA
Summary
Accomplished industry leader offering many years of management expertise including staff training and development, performance evaluation, and continuous improvement.
Overview
23
23
years of professional experience
Work History
Floor Manager
Von Maur
Mall of Georgia
01.2021 - Current
- Takes full responsibility for all floor functions, operations, profitability and customer service
- Has complete responsibility for store operations in Store Manager's absence
- Performs opening and closing procedures as scheduled
- Directly supervises Department Managers and supervisory staff including non-selling departments
- Coaches, counsels and direct team members
- Delegates decision making and responsibilities to appropriate levels
- Identifies and develops promotable candidates to support company growth
- Administers customer service programs and monitors their implementation and usage
- Evaluates business through observation and company reports; implements action plans to improve results
- Monitors and conducts employee CSIP reviews and appraisals fairly and constructively, follows all disciplinary procedures when needed, and terminates employees when necessary
- Motivate and engage teams by identifying their strengths
- Promptly resolves customer situations; takes timely and appropriate action with employees and customers
- Uses the internal applicant tracking system to review applications and set up interviews (iCIMS and Dayforce People Management)
- Conducts interviews and makes hiring recommendations and assists with checking all necessary references.
- Moves candidates through the hiring process in the internal applicant tracking system and sends regrets letters if necessary
- Participates in onboarding and training new associates
- Maintains appropriate store staffing levels by monitoring schedules, staff shortages and customer traffic
- Forecasts future staffing needs
- Creates schedules for all associates on the floor
- Follows all OSHA, cash handling and operations procedures and policies to ensure they are in compliance
- Monitors store's visual appearance and cleanliness, according to current standards
- Monitors and implements merchandising plans
- Filters communication between Department Managers and Merchandising personnel
- Performs POS transactions when needed
- Assists in non-sell areas as needed
- Administrates training programs for new and existing programs
- Monitors wages and wage increases
- Motivates associates to provide excellent customer service
- Completes all paperwork in a timely and accurate manner
- Assists Loss prevention as needed
- Performs emergency procedures if necessary
- Reports to Store Manager and Regional Director of Stores and Vice President of Stores
- Participated in meetings with upper management to discuss progress reports or operational updates.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Resolved customer complaints in a timely manner while maintaining excellent relations with customers.
- Directed efficient store recoveries to keep merchandise organized and presentable for customers.
- Reviewed employee time sheets for accuracy and submitted payroll information on a weekly basis.
- Organized promotional events such as product launches or special discounts in order to increase sales revenue.
Department Manager
Von Maur
Mall of Georgia
01.2016 - 01.2021
- Responsible for training, counseling of associates in the department in order to maximize the strengths of the team
- Conducting employee CSIP reviews and appraisals fairly and constructively, follows all disciplinary procedures when needed
- Motivate and engage teams by identifying their strengths
- Ensure consistent administration of company's policies and procedures in the department
- Ensure exceptional level of customer service in the department
- Responsible for identifying business needs of the department by using all available tools and resources to increase business, creating and developing solutions
- Having an ongoing goal of increasing and optimizing business in the department and communicating goals to all team members
- Making performance observations and performance analysis of team members to determine what steps the team members are taking to improve or maintain their performance in relation to the goals set.
- Ensuring excellent visual presentation of the department at all times.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Worked closely with sales associates to complete tasks.
- Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
- Delegated work to staff, setting priorities and goals.
Retail Merchandiser
Hallmark Cards, Inc.
01.2013 - 01.2016
- Responsible for routine maintenance of the greeting card department in assigned accounts, inventory auditing on a daily basis, ordering, restocking, straightening and organizing product and displays, returns, installation activities including moving card departments, building fixtures and merchandising products
- Customer service and developing strong relationships and interacting regularly with store personnel and management as well as managing service and travel budgets
Commercial Manager
Beo Kapital LLC
Belgrade, Serbia
01.2002 - 01.2013
- Company Overview: Beo Kapital LLC acted as exclusive distributor of leading South Korean underwear and sleepwear brands for the territory of Serbia
- Planning and implementing trading strategies, setting work schedules and priorities, support in relation to sales, purchasing and executing financial transactions and customer service
- Conducting market research and customer surveys to formulate financially viable proposals and creative alternatives
- Contracting and executing business deals with regional and global OEM vendors and distributors in Europe and Far East
- Responsible for merchandise selection, inventory monitoring and reordering
- Responsible for strategy, product development and full range of operational activities including merchandising, pricing, vendor relations / negotiations for merchandise cost, payment terms and monitoring compliance, blending business and technical expertise to deliver leading edge solutions in a highly competitive business environment
- Beo Kapital LLC acted as exclusive distributor of leading South Korean underwear and sleepwear brands for the territory of Serbia
- Assisted in resolving customer complaints regarding products or services delivered.
- Coached, developed and motivated team to achieve revenue goals.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Participated in trade shows, conferences, and other events as a representative of the organization.
- Ensured compliance with industry regulations, laws and contractual obligations.
- Monitored project progress to ensure adherence to agreed upon deadlines.
- Worked effectively in team environments to make the workplace more productive.
Education
B.A. - English Language and Literature
University of Belgrade
Belgrade, SerbiaSkills
- Fluent in spoken and written English
- Fluent in Serbian
- Fluent in Croatian
- Fluent in Bosnian
- Organizational skills
- Employee leadership
- Team building
- Adaptability
- Sales leadership
- POS experience
- Customer service experience
- Employee scheduling
- Conflict resolution
- Safety oversight
- Employee relations
- Policy enforcement
- Complaint resolution
- Team training and development
- Recruitment and hiring
- Performance improvements
- Sales training
- Promotions and events
- Employee development
Timeline
Floor Manager
Von Maur
01.2021 - Current
Department Manager
Von Maur
01.2016 - 01.2021
Retail Merchandiser
Hallmark Cards, Inc.
01.2013 - 01.2016
Commercial Manager
Beo Kapital LLC
01.2002 - 01.2013
B.A. - English Language and Literature
University of Belgrade