Ana Maria Lopez
Fort Lauderdale,FL
Summary
Diligent and versatile professional with hands-on experience in customer service, food and beverage, retail, and healthcare environments. Skilled in POS operations, beverage preparation, inventory management, and team collaboration. Known for delivering high-quality service, maintaining strong attention to detail, and supporting smooth day-to-day operations through effective communication, problem-solving, and leadership. Thrives in fast-paced settings and takes initiative to exceed expectations.
Overview
5
5
years of professional experience
9
9
years of post-secondary education
2
2
Languages
Work History
Patient Care Coordinator
AKUMIN
Sunrise , Florida
01.2025 - 06.2025
- Develop and implement patient care plans in collaboration with healthcare providers, ensuring continuity care.
- Facilitate communication between patients, families, and healthcare providers to ensure a smooth and coordinated experience.
- Educate patients and families about their health conditions, treatment plans, and medications.
- Coordinate referrals to specialists and other healthcare services, and ensure timely follow up care.
- Address patient concerns and issues promptly and effectively, finding solutions to improve the patient experience.
- Manage patient appointments, ensuring timely and efficient scheduling.
- Maintain accurate and up to date patient records, including care plans, appointment schedules, and communication notes.
- Assist patients with insurance verification, billing inquiries, and payment options.
- Perform data entry tasks related to patient information and care coordination.
- Act as a liaison between patients' and healthcare providers, addressing their needs and concerns.
- Advocate for patients' rights and needs, ensuring they receive the best possible care.
- Provide excellent customer service to patients and their families, creating a positive and supportive environment.
- Excellent verbal and written communication skills, including active listening and empathy.
- Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
- Ability to identify and resolve issues, using critical thinking and problem solving skills.
- Ability to build rapport with patients, families, and healthcare providers.
- Knowledge of medical terminology and healthcare procedures.
- Proficiency in using electronic health records (EHR) and other healthcare software.
- Ability to work effectively as part of a healthcare team.
- Understanding HIPAA regulations and patient privacy.
- Experience in care planning, case management, and patient advocacy.
Lead/ Trainer/ Runner/ Server/ Concessions
Silverspot Cinema
Miami, FL
08.2021 - 12.2024
- Strategic planning and team leadership
- Delegating & Training runners
- Maintains a clean and orderly work area and meets other housekeeping needs as required by Silverspot
- Ability to describe menu items wines and cocktails
- Able to interact with guests in a friendly/fast/professional manner
- Conflict resolution
- Maintain specific side-work and ensure the total cleanliness and smooth operation of the Restaurant and Kitchen area (Walls, floor, shelves, counter, drains, sinks, refill condiments, silver wear etc.)
- Clean, bus, and reset tables and chairs
- Clean and organize each POS station, restock stemware, and refill salt and pepper grinders
- Maintain clean the Coffee Station (Refill what is needed)
- Replace trash bag and clean trash compartment
- Inventory
- Restock & organize kitchen & concessions
- Organize storage room
- Restock Bar (Glasses, wine, beer, juice etc.)
- All guests must be treated in a manner to ensure their complete satisfaction
- Always strive to exceed our guests' expectations
- Offered strong customer service skills keeping customers satisfied
- Able to use a tablet computer to ring in orders
- Be attentive
- Offer assistance before the guests ask for it
- Be alert of guest signals (raising a hand looking directly at you etc.) and acknowledge the guest so they know you
will be right with them - Other duties as assigned
Barista
Crema Gourmet Espresso Bar
Las Olas, FL
04.2023 - 12.2023
- Delivered exceptional customer service in a fast-paced environment, ensuring a welcoming and personalized experience for every guest
- Handcrafted high-quality beverages in strict adherence to Starbucks’ recipes and presentation standards
- Maintained compliance with food safety and sanitation protocols, ensuring a clean and organized workspace
- Conducted inventory audits, rotated stock, and replenished supplies to support efficient store operations
- Trained and mentored new partners, demonstrating leadership and teamwork to uphold company values
- Ensured store cleanliness and brand presentation by maintaining both customer and partner-facing areas
- Recommended products based on guest preferences to drive sales and elevate the customer experience
- Accurately processed cash and digital transactions while adhering to cash-handling policies
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained regular and consistent attendance and punctuality.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Customer Service Associate/Cashier
Burlington Coat Factory
Miami, FL
12.2020 - 12.2021
- Accurately processed sales transactions using the POS system, including credit, cash, returns, and refunds, ensuring smooth and balanced cash flow.
- Organized inventory and created attractive seasonal displays to highlight merchandise and enhance the customer shopping experience
- Stayed informed on current promotions, loyalty programs, and store policies to actively engage and assist customers
- Delivered exceptional customer service by anticipating needs, answering questions, and resolving concerns while upholding Burlington’s brand values
- Trained and supervised new team members in customer service techniques, including scripting, conflict resolution, and system procedures
- Unpacked shipments, tagged and sensored merchandise, and restocked the sales floor in a timely and efficient manner
- Maintained a clean, organized work area, restocking shelves and ensuring presentation standards were met
- Assisted with layaways, organized stockrooms, and supported loading/unloading tasks using step ladders and safety procedures
- Adapted quickly in a high-volume, fast-paced environment while demonstrating strong organizational and multitasking skills
Education
Some College (No Degree) - Associates in Science in Medical Sonography
Broward College
Davie, FL 01.2023 - Current
Some College (No Degree) - Associates in Arts in Architecture
Broward College
Davie, FL 01.2023 - Current
High School Diploma -
Miami Senior High
Miami, FL 08.2017 - 06.2021
Skills
Customer Service & Guest Relations
- Point of Sale (POS) System Operation
- Beverage Crafting & Menu Knowledge
- Food Safety & Sanitation Compliance
- Inventory Management & Restocking
- Training, Mentorship & Team Leadership
- Multitasking in Fast-Paced Environments
- Conflict Resolution & Problem Solving
- Time Management & Organizational Skills
- Retail Merchandising & Store Presentation
- Electronic Health Records (EHR) & Data Entry
- Medical Terminology & Patient Coordination
- HIPAA Compliance & Healthcare Communication
- Strategic Planning & Delegation
- Public Speaking & Professional Communication
Timeline
Patient Care Coordinator
AKUMIN
01.2025 - 06.2025
Barista
Crema Gourmet Espresso Bar
04.2023 - 12.2023
Some College (No Degree) - Associates in Science in Medical Sonography
Broward College
01.2023 - Current
Some College (No Degree) - Associates in Arts in Architecture
Broward College
01.2023 - Current
Lead/ Trainer/ Runner/ Server/ Concessions
Silverspot Cinema
08.2021 - 12.2024
Customer Service Associate/Cashier
Burlington Coat Factory
12.2020 - 12.2021
High School Diploma -
Miami Senior High
08.2017 - 06.2021
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