Ana Martin
Wyoming
Summary
Customer service specialist with over 18 years of experience who is dedicated and detail-oriented. Highly effective communicator who excels at building relationships at all levels of the organization. Team player who is adaptable and goal-oriented and has experience in scheduling, customer relationship management, and document control. Responsible, motivated, driven, and self-directed. Fluent in both English and Spanish.
Overview
9
9
years of professional experience
Work History
Human Resources Assistant Manager
Michigan Turkey Producers
06.2022 - Current
- Checked timecards for accuracy on regular and overtime hours for payroll
- Instructed employees on how to use ADP
- Handled employee conflicts with the utmost urgency while adhering to all corporate procedures
- Answered calls, emails, and faxes
- Entered data into the AOD, ADP, HIK and Pinnacle systems
- In charge of all HR requirements for208 employees in1 location
- Provided answers to employee questions about health benefits and401(k) plans
- Dealt with issues like understaffing, conflicts, employee terminations, and disciplinary procedures
- In charge of labor needs
- Increased employee satisfaction by consistently addressing concerns during regular check-ins and feedback sessions.
Insurance Agent
Rice And Fowler Agency
08.2015 - 09.2023
- Reached out to potential clients through direct marketing techniques such as mailings and phone calls
- Assessed existing coverage and aligned new products and services with long-term goals to determine financial needs
- Maintained high customer service standards by cultivating relationships with clients
- In charge of reconciling reports and making bank deposits
- Offered cross-selling services after determining the needs and requirements of the customer
Tax Associate
EZ Income Tax
08.2015 - 04.2020
- Provided professional greetings to incoming visitors and customers, as well as friendly, knowledgeable assistance
- Inbound/ Outbound phone calls, mail, and faxes were managed and directed appropriately by me
- Collected payment and provided receipts
- Assisted clients in scheduling appointments
- Reviewed and analyzed client data and prepared income tax returns and tax research with accuracy
- Copied, logged, and scanned supporting documents before filing everything in the client's files
- Was in charge of supplies and upkeep in the office
Education
GED -
Beckwith School
Grand Rapids, MI01.2018
Skills
- Strong verbal and written communication
- Payroll Processing
- Extremely organized
- Data entry
- ADP
- Document scanning
- Labor needs
Timeline
Human Resources Assistant Manager
Michigan Turkey Producers
06.2022 - Current
Insurance Agent
Rice And Fowler Agency
08.2015 - 09.2023
Tax Associate
EZ Income Tax
08.2015 - 04.2020
GED -
Beckwith School
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