Ana Martinez
Human Resources Manager
Burbank,IL
Summary
Dynamic and results-driven Human Resources Professional experienced in structuring all levels of HR programs and administering benefits in fair and equitable fashion. Diplomatic, articulate and decisive with capability to build and develop productive relationships with internal and external stakeholders. Serves as an HR champion in administering and enhancing HR functions while acting as a resources on policy interpretation and implentation.
Overview
18
18
years of professional experience
2
2
Language
Work History
Benefits Manager
Hogsalt Hospitality
Chicago, IL
08.2024 - Current
- Supported the integration of new employees into benefit programs through effective onboarding and orientation strategies.
- Leveraged technology solutions to automate manual processes, reducing errors and improving overall efficiency in benefits administration tasks.
- Enhanced employee satisfaction with benefit programs through regular communication, education, and addressing concerns promptly.
- Led open enrollment campaigns, ensuring timely distribution of materials and accurate processing of elections.
- Developed training programs for HR staff to increase proficiency in benefits administration tasks, contributing to a more knowledgeable team.
- Managed compliance efforts related to benefits regulations, minimizing risk exposure for the organization.
- Assisted employees with complex benefits issues by providing expert guidance on plan provisions and regulatory requirements.
- Serve as a liaison pertaining to Employee Relations issues and work on conflict resolution strategies with leadership teams.
- Travel within the region to visit different locations, up to 75%.
Human Resources Manager
Illinois Auto Truck
Des Plaines, IL
02.2024 - 08.2024
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Implemented customized performance management systems, providing ongoing feedback and development opportunities for employees.
- Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
- Processing payroll for employees, minimizing financial discrepancies through detailed management.
- Provided expert guidance on labor laws and regulations, mitigating legal risks for the organization.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Facilitated open communication channels between employees and management by conducting regular town hall meetings or roundtable discussions.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Developed high-performing teams by recruiting top talent and fostering a culture of continuous improvement.
Human Resources Business Partner
LaSalle Network
Chicago, IL
10.2023 - 02.2024
- Collaborated with cross-functional teams to develop integrated solutions for business challenges.
- Managed full cycle of recruiting, hiring, and onboarding new employees.
- Developed meaningful metrics to evaluate the effectiveness of HR policies and procedures.
- Managed complex employee relations issues to promote a healthy workplace culture.
- Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances, and other sensitive issues and prepared position statements for EEOC.
- Resolved understaffing issues, disputes, employee terminations, and disciplinary procedures.
- Streamlined recruitment processes for quicker, more efficient candidate selection.
- Established succession planning processes to ensure leadership continuity within the company.
- Assisted employees in obtaining government clearance to work on awarded government contracts.
Human Resources and Benefits Specialist
Medical Solutions
Omaha, NE
04.2022 - 10.2023
- Assisted in resolving complex benefits issues, leading to increased employee satisfaction and retention rates.
- Built relationships with vendors to foster quality service delivery.
- Collaborated with HR to develop and maintain up-to-date benefits manual.
- Educated managers on current benefit offerings and policies, enabling them to better assist their teams with questions or concerns.
- Facilitated smoother onboarding experiences by integrating benefits orientation into new hire process.
- Developed training materials for HR staff on benefits administration, elevating departmental knowledge and efficiency.
- Updated HRIS systems as needed to reflect benefit-related changes accurately, maintaining up-to-date records for all team members.
- Assisted an employee population of 15,000+ throughout the US and Canada
Human Resources Generalist
Power Stop
03.2021 - 04.2022
- Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
- Met with staff to resolve difficult situations related to performance and conflict management.
- Understood, interpreted and mediated human resources inquiries to support administration of human resources policies, procedures and programs.
- Maintained up-to-date records of employee information in HRIS system ensuring accurate reporting and data-driven decision making.
- Conducted career fairs, screened resumes and interviewed applicants to build candidate pipelines and enhance company culture.
- Facilitated conflict resolution among employees, leading to improved workplace relationships and enhanced team collaboration.
- Coordinated company-wide events such as town hall meetings or wellness activities, boosting employee morale and fostering a sense of community within the organization.
- Traveled within different company locations to assist HR Coordinators and continue their hands on training.
Human Resources Administrator
LQD Business Finance
10.2018 - 03.2021
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Managed payroll and timekeeping to track hours and accurately pay employees.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Managed employee leaves of absence, ensuring compliance with applicable laws and maintaining clear communication channels between employees and management.
- Played a crucial role in the successful implementation of new HR technology systems by providing training and support to endusers.
- Answered employee inquiries regarding health benefits and 401k options.
- Managed complex benefits administration tasks, ensuring timely enrollment and accurate record-keeping for all employees.
- Created and delivered HR training sessions to staff, managers and executives.
Office Manager
Area Wide Realty
06.2011 - 10.2018
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
- Managed and trained staff of 15+ employees while traveling to different office locations.
- Payroll administration and processing including benefits.
- Assisted in all aspects of buyer and seller real estate transactions.
Education
Bachelor of Science - Business Administration And Management
Northeastern Illinois University
Chicago, IL 05.2001 -
Associate of Arts - Business Administration
Morton College
Cicero, IL 05.2001 -
Skills
Benefits administration
Recruiting and Retention
Employee Relations
Payroll administration
Training and Development
ATS Management
Leave of Absence Programs
Employee Engagement
HRIS Management
Process Improvement
Performance Management
Vendor Management
Timeline
Benefits Manager
Hogsalt Hospitality
08.2024 - Current
Human Resources Manager
Illinois Auto Truck
02.2024 - 08.2024
Human Resources Business Partner
LaSalle Network
10.2023 - 02.2024
Human Resources and Benefits Specialist
Medical Solutions
04.2022 - 10.2023
Human Resources Generalist
Power Stop
03.2021 - 04.2022
Human Resources Administrator
LQD Business Finance
10.2018 - 03.2021
Office Manager
Area Wide Realty
06.2011 - 10.2018
Bachelor of Science - Business Administration And Management
Northeastern Illinois University
05.2001 -
Associate of Arts - Business Administration
Morton College
05.2001 -