Ana Martinez
Fort Worth,TX
Summary
Organized Activity Director with 10 year track record of planning, organizing and administering activities in Senior Living setting. Strong experience in coordinating and executing events and activities. Skilled in developing personal bonds with staff and residents. Committed to adhering to state compliance requirements for conducting activities.
Inside Sales Representative proficient in cold calling and digital lead generation. Works to build customer base and acquire new accounts. Resilient professional with strong communication skills and resourceful approach to problems.
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities.
Overview
16
16
years of professional experience
Work History
Inside Sales Specialist
TTI Inc.
08.2022 - 03.2024
- Increased sales revenue by efficiently managing an high volume of inbound leads and promptly responding to customer inquiries.
- Developed strong client relationships through effective communication, understanding their needs, and providing tailored sales solutions.
- Streamlined the sales process by implementing CRM software to track lead progress, organize customer information, and monitor sales performance.
- Answered customers' questions regarding products, prices, and availability.
- Managed friendly and professional customer interactions.
- Collaborated with marketing team to develop targeted campaigns for specific products and services, resulting in increased lead generation.
Activity Director
Dancing River
08.2014 - 07.2022
- Designed wide variety of activities to stimulate interest, involvement and engagement of patients.
- Performed assessments on activity programs to determine what specific activities were suitable.
- Developed monthly life enrichment calendar and published electronically and in print.
- Planned resident outings and special events to mark holidays and celebrate special occasions.
- Created and delivered recreational programs for small and large groups of residents.
- Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
- Supervised Activities Assistant and conducted performance evaluations.
- Networked with community organizations and leaders for volunteer opportunities and cooperative engagements.
- Planned, implemented and evaluated activities for Dancing River
- Drafted budgets for programs and ordered materials that were needed for certain activities.
- Maintained running inventory of supplies and purchases to monitor budget expenditures.
- Assigned work to staff, set schedules and motivated strong performance in key areas.
- Established vendor relationships to access timely services in support of events.
- Developed and maintained connections with performers, agents and promoters to accumulate robust options for entertainment activation.
Activity Assistant/Receptionist
The Courtyards At River Park
01.2012 - 01.2014
- Provided clear instruction to activity and program participants to deliver fun and safety.
- Supervised campus activities to address behavioral issues and promote fun, safety and inclusivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Kept athletic and games equipment and facilities organized and maintained.
Receptionist
The Courtyards At River Park
11.2010 - 01.2012
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
Caregiver
The Courtyards At River Park
03.2008 - 11.2010
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
Education
GED -
St. August Old RMN Cath
Fort Worth, TX06.2010
Skills
- Event Planning
- Resident Engagement
- Patient Evaluation
- Visitor access management
- Activity Modification
- Activity Organization
- Transporting Residents
- Emergency Procedures
- Customer Service
- Daily Logs
- Supporting Daily Living Needs
- Activity Supervision
- Customer Relationship Building
- Cold-calling
- File Management
- Data Entry
- Meeting Coordination
- Office Administration
- Guest Relations
Timeline
Inside Sales Specialist
TTI Inc.
08.2022 - 03.2024
Activity Director
Dancing River
08.2014 - 07.2022
Activity Assistant/Receptionist
The Courtyards At River Park
01.2012 - 01.2014
Receptionist
The Courtyards At River Park
11.2010 - 01.2012
Caregiver
The Courtyards At River Park
03.2008 - 11.2010
GED -
St. August Old RMN Cath