Ana Martinez
Fort Worth ,Texas
Summary
Dynamic F&B Supervisor at Hyatt Place Alliance Town Center, recognized for enhancing customer satisfaction through exceptional service and effective team training. Proven expertise in food handling safety and a friendly demeanor fostered a collaborative environment, ensuring seamless operations and memorable guest experiences. Committed to maintaining high standards in food presentation and sanitation.
Overview
10
10
years of professional experience
Work History
F&B Supervisor
Hyatt Place Alliance Town Center
05.2023 - Current
- Enhanced team productivity by providing ongoing training, coaching, and performance evaluations for F&B
- Developed positive relationships with guests, addressing concerns promptly and professionally to enhance overall experience.
- Improved customer satisfaction by ensuring prompt and accurate service in a fast-paced environment.
- Facilitated smooth operations during busy periods by stepping in where needed, demonstrating strong teamwork skills.
- Ensured compliance with local health regulations, maintaining a clean and sanitary work environment at all times.
- Coordinated event planning efforts, working closely with clients to create memorable experiences within budget constraints.
- Maintained high-quality food and beverage offerings, closely monitoring preparation and presentation standards.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Laundry Attendant
Four Points by Sheraton
03.2021 - 05.2023
- Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Managed inventory levels for laundry supplies such as detergents, softeners, and stain removers to prevent shortages or delays in service.
- Demonstrated strong attention-to-detail when folding clean linens according to hotel standards.
- Collaborated with housekeeping staff to ensure timely delivery of clean linens to guest rooms.
- Collected soiled linens and clothing and pretreated stains.
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
Breakfast Attendant
Hyatt Place Cityview
01.2016 - 03.2020
- Displayed strong attention to detail when setting up buffet stations or cleaning the dining area after service.
- Maintained proper food handling procedures by following safety and sanitation guidelines diligently.
- Adhered to hotel brand standards when preparing meals and maintaining the appearance of the dining area.
- Handled high-pressure situations calmly while multitasking effectively during peak service times.
- Prepared various breakfast dishes, resulting in a diverse and satisfying menu to cater to guest preferences.
- Restocked serving dishes, utensils, and condiments as needed to ensure optimal availability for guests throughout breakfast service hours.
- Contributed to a positive atmosphere by engaging in friendly interactions with both guests and coworkers alike.
- Managed time efficiently to complete all assigned tasks before the start of breakfast service each day.
- Set up buffet stations daily, displaying an appealing presentation of food items for guests to enjoy.
- Managed food preparation tasks effectively, meeting the demands of peak service hours with ease.
- Assisted with bussing tables and cleaning up spills.
- Greeted customers and provided menus upon arrival to dining room.
Education
Texas Star Point Academy
Hurst, TXSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Time management
- Food handling safety
- Food presentation
- Catering coordination
Timeline
F&B Supervisor
Hyatt Place Alliance Town Center
05.2023 - Current
Laundry Attendant
Four Points by Sheraton
03.2021 - 05.2023
Breakfast Attendant
Hyatt Place Cityview
01.2016 - 03.2020
Texas Star Point Academy
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