Summary
Overview
Work History
Education
Skills
Gym, dancing and crafting.
Languages
Timeline
Generic

Ana Massa

Property Manager
East Hartford,CT

Summary

Driven by a results-focused approach, I excelled at Nova Management by enhancing property occupancy rates and streamlining rent collection processes. Leveraging skills in property management and customer service, I successfully maintained high-quality living environments and maximized profitability. My ability to manage multiple properties and resolve tenant disputes underscores my commitment to operational excellence and tenant satisfaction.

Overview

29
29
years of professional experience

Work History

Property Manager

Nova Management
10.2022 - 01.2024
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
  • Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
  • Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
  • Streamlined rent collection processes, significantly reducing late payments.
  • Developed comprehensive emergency response plan, improving preparedness for unexpected events.
  • Conducted thorough tenant screenings to ensure reliable and respectful tenant base.
  • Managed budget effectively, ensuring all property expenses were kept within allocated funds.
  • Collected and maintained careful records of rental payments and payment dates.
  • Kept properties in compliance with local, state, and federal regulations.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Coordinated appointments to show marketed properties.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Completed annual rent calculations using housing database software.

PCA

Hartford Hospital
06.2015 - 01.2020
  • Assisted patients with daily living activities, promoting independence and wellbeing.
  • Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
  • Improved patient comfort by providing compassionate and attentive care.
  • Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.

CNA

Hughes Convalescent Home
09.1997 - 01.2015
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.

Paraprofessional Aide

Hartford Board Of Education
08.1994 - 09.1995
  • Assisted classroom teacher in supervising snack time and indoor and outdoor play.
  • Assisted teachers in managing classroom behavior, contributing to a focused and positive learning environment.
  • Monitored student understanding during lessons, providing immediate feedback to clarify misconceptions as necessary.
  • Fostered a safe and inclusive atmosphere by promptly addressing incidents of bullying or other inappropriate behavior.
  • Collaborated with special education staff to develop individualized learning plans for students with unique needs.
  • Reported on student progress, behavior, and social skills to parents.
  • Strengthened communication between home and school by regularly updating parents on their child''s progress and challenges.
  • Aided in organizing educational field trips, creating enriching experiences beyond traditional classroom settings.
  • Maintained accurate records of student progress, enabling timely interventions and support when needed.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.

Education

High School Diploma -

Buckley High School
Hartford, CT
06.1993

Skills

  • Payment Collection
  • Property Inspections
  • Customer service-focused

Gym, dancing and crafting.

I love to take care of my health . I do Zumba 7 days a week and on my spare time I teach women how to build tray tables from wood.

I enjoy family time, camping ,hiking and nature.

Languages

English
Spanish
Full Professional

Timeline

Property Manager

Nova Management
10.2022 - 01.2024

PCA

Hartford Hospital
06.2015 - 01.2020

CNA

Hughes Convalescent Home
09.1997 - 01.2015

Paraprofessional Aide

Hartford Board Of Education
08.1994 - 09.1995

High School Diploma -

Buckley High School

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Ana MassaProperty Manager