Ana Mays

• Monitored inbound and outbound waste loads for compliance with regulations.
• Operated scale system to accurately record weight data for solid waste transactions.
• Provided exceptional customer service to ensure positive interactions with facility users.
• Maintained cleanliness and organization of scale house and surrounding areas.
• Assisted in training new staff on operational procedures and safety protocols.
• Collaborated with team members to enhance workflow efficiency and reduce wait times.
• Implemented process improvements that streamlined waste weighing operations.
• Addressed customer inquiries regarding waste disposal policies and fees effectively.
• Operated weigh scales and issued tickets when necessary.
• Answered customer calls professionally and routed to appropriate person.
• Communicated with operators to share information related to product.
• Used Waste Works and Paradigm to track products as they arrived at and departed from facility.
• Maintained accurate documentation and processed payments efficiently to keep waiting at minimum.
• Greeted customers and provided excellent service to internal and external clients.
• Checked loads to identify contents and unauthorized or highly regulated materials.
• Improved customer satisfaction by providing efficient and accurate weigh-ins for incoming trucks.
• Adapted quickly to new software systems introduced for managing scale house operations, minimizing disruptions during implementation periods.
• Maintained a clean and organized scale house, ensuring a safe working environment for all staff members.
• Developed strong relationships with customers through consistent professionalism and excellent communication skills.
• Increased efficiency of daily operations through regular maintenance checks on scale equipment, resolving issues quickly when necessary.
• Ensured accurate billing by verifying material weights and proper classification according to established guidelines.
• Streamlined the weighing process with clear communication and effective use of technology.
• Coordinated effectively with drivers regarding load adjustments or rejections based on established criteria.
• Provided exceptional customer service by answering questions and addressing concerns professionally and promptly.
• Collaborated with team members to enforce site safety regulations and guidelines, reducing accidents onsite.
• Demonstrated flexibility in work hours to accommodate fluctuations in business demands, contributing to seamless facility operations.
• Enhanced overall productivity by implementing time-saving processes for handling paperwork associated with weight tickets.
• Assisted in training new Scale House Attendants, sharing best practices and tips for success in the role.
• Played an integral role in achieving company performance goals through diligent execution of assigned responsibilities within the scale house.
• Assisted in conducting periodic audits of scale house procedures, ensuring continued adherence to best practices and industry standards.
• Monitored truck traffic flow to ensure timely processing of materials, avoiding unnecessary delays.
• Reduced wait times for drivers by expediting the check-in process without compromising accuracy or safety standards.
• Identified issues and developed solutions to improve quality control.
• Cleaned work areas of excess supplies, cleaning inside and outside of the scale house and throughout each shift.
• Weighed and measured MSW materials at the offsite location and updated records with collected data.
• Processed transactions accurately and efficiently, ensuring timely customer service.
• Maintained cash register operations while adhering to company policies and procedures.
• Implemented best practices for cash handling, reducing errors during transactions and balancing shifts.
• Monitored inventory levels at registers, reporting discrepancies to management for resolution.
• Performed cash, card, and check transactions to complete customer purchases.
• Assist with daily bank deposit and cash reconciliation
• Assisting customers in understanding and managing landfill accounts,billing and payments.
• Integrated WasteWorks and Paradigm to create a comprehensive waste tracking system, which helped identify key areas for cost saving and resource recovery

Front End Manager

• Led front-end operations, ensuring optimal customer service and efficient workflow management.
• Trained and mentored team members on product knowledge and sales techniques.
• Developed strategies to enhance customer experience, resulting in increased satisfaction levels.
• Streamlined inventory management processes for improved stock accuracy and availability.
• Analyzed sales data to adjust staffing needs and improve operational efficiency during peak hours and maintained schedules for all departments.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
• Monitored cash drawers in nine checkout stations to verify adequate cash supply.
• Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
• Maintained strong customer relations and effective customer service standards.
• Oversaw cashier operations, bookkeeping, and security.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Enhanced customer satisfaction by streamlining front-end operations and implementing efficient check-out procedures.
• Reduced wait times for customers by optimizing staff scheduling and improving employee productivity.
• Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
• Provided excellent customer service in all interactions, modeling desired behaviors for staff and fostering a culture of continuous improvement.
• Coached employees through day-to-day work and complex problems.
• Collaborated with other department managers to develop cross-functional initiatives, fostering a cohesive store environment.
• Established strong partnerships with store management team, working closely to plan and execute seasonal promotions that exceeded sales targets.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Ensured accurate inventory management with routine audits, leading to improved stock availability for customers.
• Managed shelf inventory and customer-focused loss prevention strategies.
• Increased sales revenue through strategic product placement and enticing visual merchandising displays.
• Developed strong relationships with vendors, negotiating advantageous pricing structures for products and promotional materials.
• Coordinated loss prevention efforts, reducing shrinkage levels while maintaining a welcoming atmosphere for shoppers.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Scheduled personnel according to skill sets and coverage needs, and made adjustments to meet unexpected demands.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Post Office Clerk

• Processed mail and packages efficiently in alignment with postal service guidelines.
• Managed customer inquiries and resolved issues to enhance satisfaction and service quality.
• Operated and maintained postal equipment, ensuring optimal performance and minimal downtime.
• Trained new clerks on procedures, promoting adherence to operational standards and best practices.
• Implemented inventory control measures, reducing discrepancies in stock levels of mailing supplies.
• Coordinated with delivery personnel to streamline package dispatch operations and improve turnaround times.
• Oversaw daily cash handling, ensuring accuracy in transactions and compliance with financial protocols.
• Developed strategies for improving workflow efficiency, resulting in reduced processing times for incoming mail.
• Assisted customers in completing necessary forms, resulting in accurate and timely mail delivery.
• Reduced wait times for customers by consistently maintaining a well-organized work area.
• Maintained accurate records of all transactions, ensuring proper accounting and inventory management.
• Delivered exceptional customer service, resolving issues promptly and courteously.
• Provided guidance on postage rates and shipping options to help customers make informed decisions about their mailing choices.
• Improved customer satisfaction by efficiently sorting and distributing mail to appropriate recipients.
• Maximized efficiency by cross-training in multiple post office roles and responsibilities.
• Prioritized time-sensitive materials such as express packages or overnight deliveries, guaranteeing on-time arrival at their destinations.
• Expedited parcel retrieval for customers using an organized storage system for easy access.
• Implemented new procedures to address potential security risks, safeguarding both postal workers and customers alike from harm or loss due to theft or fraud attempts.
• Supported postmaster in managing daily operations, including scheduling, reporting, and budget oversight tasks.
• Ensured seamless operations during staff absences by providing coverage as needed across various roles.
• Increased revenue through the promotion of additional postal services to meet customer needs.
• Enhanced workplace safety with thorough equipment inspections and maintenance routines.
• Minimized delivery delays by verifying merchandise, labels and documents for customer order prior to shipment.
• Boosted team morale through effective communication and collaborative problem-solving efforts.
• Kept up-to-date with changes in postal regulation codes ensuring that the office was always in compliance with all policies.
• Streamlined package processing for faster delivery times by implementing organized sorting methods.
• Maintained strict adherence to USPS regulations while handling sensitive or confidential mail items securely.
• Trained new hires on policies, procedures, and best practices to ensure continued high-quality service delivery within the department.
• Monitored inventory of postage stamps and made orders to replenish.
• Sorted mail according to size, shape and destination.
• Weighed letters and packages and calculated costs based on classification, weight, and destination.
• Provided service and sales to walk-in customers.
• Upsold postal services like insurance and tracking.
• Set staff schedules to optimized coverage of all areas.
• Weighed mail and computed pricing amounts.
• Used computer systems to track packages and update client information.
• Added accurate data entry into computer system to complete transactions.
• Utilized customer service skills to provide exceptional service for repeat clientele.

Shipping And Receiving Manager

• Oversaw daily shipping and receiving operations, ensuring timely processing of materials.
• Implemented inventory control systems to enhance accuracy and reduce discrepancies.
• Trained and mentored staff on best practices for safe handling and storage of goods.
• Developed efficient workflows to optimize shipment scheduling and logistics coordination.
• Collaborated with vendors to streamline procurement processes and improve delivery timelines.
• Led cross-functional teams in executing strategic initiatives for warehouse optimization.
• Operated forklifts (not yet certified), lift trucks, and hand trucks to move items around warehouse.
• Optimized warehouse layout for efficient product flow from receiving to shipping areas, minimizing wasted time in transit between locations.
• Pulled, verified, and packaged items for shipment.
• Managed inventory control with meticulous attention to detail, ensuring accurate stock levels.
• Prepared shipping documents and invoices, processed payments, and fielded client questions.
• Created effective communication channels between warehouse staff, management, and customers to address concerns promptly and maintain smooth operations.
• Conducted counts and audits of inventories to identify and resolve discrepancies in records.
• Enhanced shipping efficiency by implementing streamlined processes and procedures.
• Supervised warehouse staff, providing training and guidance to improve overall performance.
• Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
• Organized storage areas to optimize materials movements and minimize labor hours.
• Collaborated with sales teams to meet deadlines for special orders or expedited shipments, ensuring customer satisfaction through prompt service.
• Conducted regular audits of shipping and receiving processes, identifying areas for improvement and implementing corrective actions.
• Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
• Improved order processing speed by introducing barcode scanning technology, counting and verifying off packing slips into the workflow process.
• Developed strong relationships with carriers to negotiate competitive rates and secure timely deliveries.
• Streamlined receiving operations for faster turnaround times and improved customer satisfaction.
• Improved relations with key customers by providing transparent and timely updates on shipment statuses.
• Implemented new software system for managing warehouse operations, enhancing visibility and control over inventory.
• Established cross-training program for staff, increasing flexibility and resilience of shipping and receiving team.
• Enhanced accuracy of stock levels with introduction of cycle counting program, minimizing discrepancies.
• Spearheaded initiative to reduce waste and increase recycling of packing materials, supporting environmental sustainability goals.
• Coordinated with transportation providers to ensure timely pick-ups and deliveries, improving customer satisfaction with reliable service.
• Enhanced warehouse efficiency by redesigning layout to streamline flow of goods from receiving to shipping.
• Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
• Developed and maintained knowledgeable and productive team of employees.
• Oversaw warehouse staff and maintained efficiency in fast-paced environment.

Inventory Specialist

• Managed inventory levels to ensure accurate stock availability and prevent shortages.
• Implemented inventory tracking systems to enhance accuracy and streamline processes.
• Analyzed inventory data to identify trends, optimize stock rotation, and reduce waste.
• Collaborated with procurement team to forecast needs based on historical data and sales patterns.
• Led continuous improvement initiatives to enhance efficiency in inventory handling processes.
• Conducted regular audits of inventory records to maintain compliance with organizational standards.
• Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
• Performed data entry and completed proper paperwork.
• Completed physical inventory counts each month.
• Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
• Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
• Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
• Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
• Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.
• Prepared detailed reports on inventory levels and movement trends, providing valuable information for decision-making purposes.
• Optimized storage layouts by analyzing space usage patterns, leading to increased capacity without additional expense or construction requirements.
• Reduced stock shortages by closely monitoring inventory levels and promptly ordering necessary supplies.
• Assisted in implementing a new inventory management system, resulting in more accurate record-keeping and reduced errors.
• Implemented barcode scanning technology within the warehouse, speeding up item retrieval times during order fulfillment processes significantly.
• Enhanced product availability with efficient inventory tracking, ensuring high-demand items were always in stock.
• Monitored supply chain disruptions and proactively adjusted orders, maintaining stock levels during peak periods.
• Conducted detailed inventory analysis reports for management review, informing strategic decision-making.
• Assisted in development of inventory forecasting model, improving accuracy of stock ordering.
• Optimized order fulfillment process, reducing time from order placement to shipment.
• Conducted regular inventory audits to ensure stock levels were accurately maintained, minimizing discrepancies.
• Implemented returns processing system that expedited restocking of returned goods and minimized losses.
• Reduced waste by identifying and addressing issues in stock rotation practices.
• Streamlined inventory management processes, significantly reducing time spent on stock audits.
• Compared shipping orders and invoices against contents received to verify accuracy.
• Verified orders by comparing names and quantity of items packaged with shipping documents.
• Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.