Ana McFarland
Mineola,NY
Summary
Compassionate professionals with experience in mental health support, residential assistance, and customer service. Skilled in providing direct care, facilitating skill development, and ensuring a safe environment for individuals with mental illness and homeless families. Adept at administrative tasks, patient interaction, and emergency response. Strong communicator dedicated to improving quality of life through tailored support and community integration
Compassionate professional in mental health support, highly productive and efficient in task completion. Skilled in patient care, crisis intervention, and therapeutic communication. Excel at empathy, active listening, and teamwork to provide exceptional support to psychiatric patients.
Overview
4
4
years of professional experience
Work History
Behavioral Health Aide/ Certified Nursing Assistant
Catholic Health Good Samaritan University Hospital
West Islip, NY
06.2024 - Current
- Safely administered patient care following established policies.
- Monitored and recorded patients' vital signs including blood pressure, pulse, and temperature.
- Assisted patients with bathing, dressing, feeding and toileting.
- Ensuring a clean and safe environment for patients by adhering to safety and infection control practices
- If needed, Administer basic first aid and CPR/AED
- Utilize computer systems to update and maintain accurate patient records and documentation
- Perform clerical tasks such as managing patient files, and handling communication with staff and families
- Maintain accurate and timely documentation in electronic health records (EHR) systems.
- Efficient in EPIC and MobilLab Systems
- Efficient in EKG, Pediatric, EMS, Triage, Critical Care (Neuro Codes), Safety and 1:1 Patients
Mental Health Therapy Aide
Pilgrim Psychiatric Hospital
Brentwood, NY
09.2021 - 05.2024
- Provided direct care services, treatment, rehabilitation, and support to individuals diagnosed with mental illness in institutional or community-based settings
- Assisted individuals in participating in games and recreational programs
- Coached and encouraged individuals to develop daily living skills
- Ensured a clean, safe, and comfortable environment for individuals
- Collaborated with other staff to develop, implement, and document care plans
- Administrated medication as per instructions
- Handled physically demanding tasks and be prepared to act in emergency situations to ensure the health and safety of patients and staff
Residential Assistant (RA) (Friday, Sat & Sunday)
SCO Family Of Services
Bay Shore, NY
09.2021 - 09.2022
- Served adults with mental illness and homeless families
- Operated as an emergency single shelter as an overnight worker
- Helped residents develop skills in self-advocacy and community integration
- Assisted residents with finding Permanent Housing
- Supported residents in improving daily living skills and medication management
- Provided rehabilitation counseling and support for socialization and symptom management
- Facilitated residents' successful transition to the most independent level of housing possible
Receptionist
Family Service League
Bayshore, NY
03.2021 - 09.2022
- Greeted and checked in patients for therapy or medication management appointments
- Collected co-pay or self-pay payments from clients attending appointments
- Scheduled clients' next appointments using Accumed software
- Performed office tasks including scanning, filing, and copying paperwork
- Answered and directed incoming phone calls to the appropriate staff members
- Maintained and updated patient records in the database
Education
Patient Care Tech Training -
NY Medical Career Training Center
08.2024
CNA Certified -
06.2024
CNA Training -
LIEOC
Farmingdale, NY05.2024
Regents Diploma -
Amityville Memorial High School
Amityville, NYSkills
- Basic computer knowledge (AccuMed and QuickBooks)
- Communication Skills
- Ability to work as a team & independently
- Direct patient care and support
- Dementia & Alzheimer’s Care
- Emergency response and crisis management
- Medication administration
- Daily living skills coaching
- Activities of Daily Livings (ADL’s)
- HIPPA Compliance
- Vital signs monitoring
- Patient care
- Electronic health records
- Team collaboration
- Effective communication
- Mental health support
- Patient monitoring
- Personal care assistance
- Organizational skills
- Self motivation
- Observational skills
- Patient restraint protocols
- Patient activity documentation
- Safety procedures
- Empathy development
- CPR certified
- Accompany patients
- Medical terminology
- Excellent communication
- Basic computer skills
- Safety management
- Patient records documentation
- Trauma-informed care
- Attention to detail
Timeline
Behavioral Health Aide/ Certified Nursing Assistant
Catholic Health Good Samaritan University Hospital
06.2024 - Current
Mental Health Therapy Aide
Pilgrim Psychiatric Hospital
09.2021 - 05.2024
Residential Assistant (RA) (Friday, Sat & Sunday)
SCO Family Of Services
09.2021 - 09.2022
Receptionist
Family Service League
03.2021 - 09.2022
Patient Care Tech Training -
NY Medical Career Training Center
CNA Certified -
CNA Training -
LIEOC
Regents Diploma -
Amityville Memorial High School
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