Ana M Echeverría
Los Angeles,CA
Summary
Experienced with leading housekeeping teams to maintain cleanliness and order. Utilizes strong organizational skills and attention to detail to ensure pristine environment. Track record of effective team management and problem-solving in dynamic settings.
Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations.
Professional housekeeping leader with strong track record of delivering high-quality results. Skilled in managing teams, ensuring cleanliness standards, and adapting to changing needs. Known for strong communication, reliability, and commitment to excellence. Adept at fostering teamwork, training staff, and maintaining seamless operations.
Overview
9
9
years of professional experience
Work History
Housekeeping Supervisor
The Westin Los Angeles Airport
Los Angeles, CA, USA
12.2019 - Current
- Check rooms and common areas, including stairways, pool areas for cleanliness.
- Respond to customer complaints and special requests.
- Assist management in training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications.
- Assist management in payroll.
- Open House (make room attendants boards and house attendants assignment.
Housekeeper
The Westin Los Angeles Airport
Los Angeles, CA, USA
08.2018 - 12.2019
- Clean 13 to 16 rooms.
- Participate in large deep clean projects.
- Provide clean linens and replace used amenities in guest rooms.
Housekeeper
The Bicycle Hotel & Casino
12.2016 - 04.2018
- Clean 12 rooms including suites.
- Training other housekeepers on cleaning and maintenance tasks.
- Houseperson.
Education
High school equivalent - ESL Diploma (English Like Second Language)
Maxine Waters Employment Preparation Center
Los Angeles, CA, USA01-2018
Accounting
Universidad de El Salvador
El Salvador01-2011
High School Diploma - undefined
Instituto Nacional de San Isidro
El Salvador01-2010
Skills
- Responsible
- Problem-solving
- Leadership
- Computer skills
- Speak English and Spanish
- Flexible schedule
- Customer service
- Guest relations
- Cleaning and sanitation
- Customer service-focused
Accomplishments
- Brand Champion of June 2019
- Brand Champion of Year 2019
Timeline
Housekeeping Supervisor
The Westin Los Angeles Airport
12.2019 - Current
Housekeeper
The Westin Los Angeles Airport
08.2018 - 12.2019
Housekeeper
The Bicycle Hotel & Casino
12.2016 - 04.2018
Accounting
Universidad de El Salvador
High School Diploma - undefined
Instituto Nacional de San Isidro
High school equivalent - ESL Diploma (English Like Second Language)
Maxine Waters Employment Preparation Center