Ana Medina
Queens,USA
Summary
Willing to relocate to: Puerto Rico. Authorized to work in the US for any employer
Overview
28
28
years of professional experience
Work History
In Home Caregiver
Ppl
New York, USA
01.2025 - Current
- Delivered in-home care for disabled client, ensuring daily needs were met and enhanced quality of life.
Tech Support Agent
Connect America/Amac
Long Island, USA
07.2014 - 06.2024
- Delivered technical support to customers and technicians for medical alert products, enhancing user experience and product reliability.
- Provided technical assistance for medical alert devices and home safety systems.
- Resolved customer inquiries through phone and online support channels.
- Logged customer interactions in support ticketing system to ensure accurate tracking and follow-up.
Bilingual Customer Service Representative
BLS Limousine
Long Island, USA
09.2013 - 06.2014
- Coordinated limousine service reservations to ensure timely and satisfactory customer experiences.
- Handled customer inquiries via phone, email, and chat efficiently.
- Resolved customer inquiries via phone, email, and chat to enhance service quality and customer satisfaction.
- Facilitated transportation services for diverse clientele, ensuring seamless service delivery.
Assistant Coordinator
Wyckoff Heights Medical Center
New York, USA
11.2007 - 01.2008
- Coordinated insurance applications for doctors at the hospital, facilitating timely processing and approval.
- Ensured all doctors' medical insurances, licenses, and degrees were current and accurately filed at the hospital.
- Ensured accurate medical billing and coding for hospital and collection agency.
Emergency Operator
American Medical Alert
Long Island, USA
01.2007 - 09.2007
- Handled incoming emergency calls and alerts at call center, ensuring prompt response.
- Executed emergency calls to relay urgent information to contacts and services. to all emergency contacts and emergency services.
- Conducted emergency calls to promptly alert necessary contacts and services. to contacts and services, facilitating timely assistance.
- Delivered technical support to customers and technicians, resolving issues effectively.
Customer Service Rep
Laurey/ Strategic Brands
Garden City, USA
06.2004 - 06.2006
- Provided customer service support by handling inquiries and resolving issues.
- Customer service and clerical duties.
- Performed filing and faxing, utilized Microsoft Word, Excel, and the company’s order entry program for efficient document management.
Security/Receptionist
Allied Security
New York, USA
02.2002 - 01.2003
- Managed access control by verifying identification and issuing visitor passes.
- Welcomed visitors at front desk. and ensured proper security protocols were followed.
- Answered phones and greeted employees, visitors, contractors, and messengers, facilitating access with temporary passes.
Customer Service Representative
Gateway Security
Flushing, USA
08.2001 - 01.2002
- Greeted and assisted travelers at La Guardia Airport, providing information and directing them to ensure smooth passenger pickups.
Customer Service Representative
Allied Security
Flushing, USA
06.1998 - 08.2001
- Greeted and assisted travelers, providing information and direction for smooth passenger pickups.
Education
Travel & Tourism - Associates
La Guardia Community College
Long Island, NYSkills
- Care plans
- Customer Service
- Client relations
- Technical Proficiency
- Technical support
- Data management
- Data Entry
- Computer operation
- Microsoft Word
- Microsoft Outlook
- Google Docs
- Documentation review
- Administrative Experience
- Insurance Coordination
- Training & development
- Sales
- Forecasting
- Interviewing
- Supervising experience
- Attention to detail
- Clerical
- Emergency Preparedness
- Problem solving
- Effective communication
- Conflict resolution
- Tech assistance
- Office experience
- Effective communication
- Conflict resolution
Languages
- English
- Bilingual
- Spanish
Personal Information
- English
- Bilingual
- Spanish
Timeline
In Home Caregiver
Ppl
01.2025 - Current
Tech Support Agent
Connect America/Amac
07.2014 - 06.2024
Bilingual Customer Service Representative
BLS Limousine
09.2013 - 06.2014
Assistant Coordinator
Wyckoff Heights Medical Center
11.2007 - 01.2008
Emergency Operator
American Medical Alert
01.2007 - 09.2007
Customer Service Rep
Laurey/ Strategic Brands
06.2004 - 06.2006
Security/Receptionist
Allied Security
02.2002 - 01.2003
Customer Service Representative
Gateway Security
08.2001 - 01.2002
Customer Service Representative
Allied Security
06.1998 - 08.2001
Travel & Tourism - Associates
La Guardia Community College