Ana Melgar
Woodbridge,VA
Summary
Dedicated for office administration with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
4
4
years of professional experience
Work History
Front Desk Lead
Neighborhood Health
01.2020 - 06.2021
- Ensure there is high quality care for the patients by reviewing their concerns or complaints
- Maintained a high level of professionalism with the patients, ensuring their needs were met in a timely manner.
- Monitored daily performance metrics to identify areas of improvement within the front desk team''s workflow, leading to enhanced operational efficiency.
- Managed room inventory effectively, minimizing overbooking situations and optimizing occupancy rates.
Eligibility Specialist
Neighborhood Health
03.2019 - 01.2020
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Established trust with clients by consistently demonstrating empathy, professionalism, and a commitment to their wellbeing.
- Assisted clients with accurate eligibility form, application and document completion.
- Processed and certified documents for accuracy and compliance with government regulations.
Front Desk Representative
Neighborhood Health
05.2018 - 03.2019
- Resolved customer complaints and concerns, resulting in improved customer retention and loyalty.
- Used internal software to process reservations, check-ins and check-outs.
- Check the patient's insurance status 2 days prior there doctors/ dental appointment in Availity and be able to send Claims to CSB about a patient's balance.
- Participated in regular team meetings to address operational improvements and discuss opportunities for enhancing guest services.
FEMA Document Processor/ Spanish Translation
Temporary Agency
01.2018 - 04.2018
- Ability to type 40 to 50 words per minute
- Process 30-40 documents per day
- Ability to handle tasks efficiently in a high paced working environment
- Translate documents from English to Spanish
- Provided assistance with inbound and outbound document processes, document sorting, logging, and work order creation.
- Developed a system for organizing electronic files, allowing for easy retrieval and reducing document loss or misplacement.
FEMA Bilingual Support Representative Call Center
Temporary Agency
09.2017 - 12.2017
- Completes the initial disaster assistance registration procedure; processes a variety of claims or requests for disaster assistance; and/or provides various types of information regarding available programs to people applying for disaster assistance by telephone after a presidentially-declared disaster
- Typical work assignments include serving as the primary point of contact for persons inquiring about disaster assistance by telephone
- Conduct verification activities to determine eligibility of applicants for disaster assistance through direct contact with applicants, to gather and disseminate information
- Processed applicant’s cases, re-certifications, audits, and recoups as well as lodging placement and reimbursement from disaster assistance applicants.
Education
Notary Public in Virginia
Associate of Science - Business Administration
Northern Virginia Community College
Alexandria, Virginia05.2024
CSC Bookkeeping -
Northern Virginia Community College
Alexandria, Virginia05.2024
CSC Business Information Technology -
Northern Virginia Community College
Alexandria, Virginia08.2023
Skills
- Microsoft Suite (Access, Word, Excel, Powerpoint, and Outlook)
- Office Administration
- Time Management
- Administrative Support
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Lead
Neighborhood Health
01.2020 - 06.2021
Eligibility Specialist
Neighborhood Health
03.2019 - 01.2020
Front Desk Representative
Neighborhood Health
05.2018 - 03.2019
FEMA Document Processor/ Spanish Translation
Temporary Agency
01.2018 - 04.2018
FEMA Bilingual Support Representative Call Center
Temporary Agency
09.2017 - 12.2017
Notary Public in Virginia
Associate of Science - Business Administration
Northern Virginia Community College
CSC Bookkeeping -
Northern Virginia Community College
CSC Business Information Technology -
Northern Virginia Community College