Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Ana Melgar

Lancaster,CA

Summary

Organized Receptionist and Appointment Setter with 3 years of experience creating schedules, maintaining appointments and assisting team members with administrative tasks. Flexible and versatile professional with expertise in serving as point of contact for prospective clients, handling questions and inquiries via telephone and complying with security regulations.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Office Administrative Assistant

Advancing Communities Together
06.2024 - 08.2024
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Responded to inquiries from callers seeking information.
  • Created and updated records and files to maintain document compliance.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Updated spreadsheets and databases to track, analyze, and report on performance and intake data.

Appointment Setter

G&H Solutions
06.2023 - 09.2023
  • Set appointments with salespeople and potential customers.
  • Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
  • Acted as first point of contact and set appointments for prospective clients.
  • Answered phone calls and answered questions from potential customers.
  • Screened potential customers to determine interest and requirements for products and services of company.

Ana's Glam

Self Employed Services
01.2023 - 05.2023
  • Conducted consultations to understand client's desired look.
  • Scheduled onsite and offsite makeup appointments for clientele.
  • Sanitized makeup tools to avoid spread of infection.
  • Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
  • Prepared skin for makeup application by cleaning, moisturizing and priming.

Realtor Assistant

Maricela Perez
08.2021 - 03.2023
  • Maintained efficient office operations by handling errands and administrative functions.
  • Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
  • Developed and deployed marketing collateral to promote properties and drive sales.
  • Prepared and maintained accurate property listings, sales contracts and closing documents.
  • Performed market research and evaluated competitive property analysis to define competitive listing and sale prices.

Waitress

Culichi Town Lancaster
04.2021 - 08.2021
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Greeted new customers, discussed specials, and took drink orders.

Education

Certificate of Completion - Professional Development

Los Angeles County Office of Education-GAIN
03.2024

Skills

  • Computer Skills
  • Overcoming Objections
  • Clear Communication
  • Natural Script Reading
  • Customer Service
  • Positive Attitude
  • Incoming Call Reception
  • Outbound Calling
  • Flexible Schedule
  • Scheduling Appointments

Certification

  • [Area of certification] Training - [Timeframe]

Timeline

Office Administrative Assistant

Advancing Communities Together
06.2024 - 08.2024

Appointment Setter

G&H Solutions
06.2023 - 09.2023

Ana's Glam

Self Employed Services
01.2023 - 05.2023

Realtor Assistant

Maricela Perez
08.2021 - 03.2023

Waitress

Culichi Town Lancaster
04.2021 - 08.2021

Certificate of Completion - Professional Development

Los Angeles County Office of Education-GAIN

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Ana Melgar