Ana Mendez-Grant
Cumming,MI
Summary
Enthusiastic about learning. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, communication, and problem-solving abilities.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Claim Specialist
State Farm
11.2022 - Current
- Reduced claim processing time by implementing efficient workflow procedures and organization systems.
- Enhanced customer satisfaction with prompt and accurate claim resolutions, resulting in positive feedback and increased client retention.
- Streamlined the claims process by developing standardized document templates, improving overall efficiency and consistency.
- Managed high-volume caseloads effectively, prioritizing urgent cases while maintaining attention to detail for all claims.
- Maintained compliance with industry regulations by staying up-to-date on changes in policies and procedures, ensuring proper handling of sensitive information.
- Conducted thorough investigations into insurance claims to determine coverage eligibility and appropriate compensation amounts.
- Provided exceptional customer service during difficult situations, displaying empathy while explaining complex claim issues clearly to clients.
- Identified fraudulent activity through meticulous analysis of claim data, protecting company resources from potential losses.
- Improved interdepartmental communication by facilitating regular meetings between claims specialists, underwriters, and other stakeholders involved in the claims process.
School Bus Driver
Forsyth County Schools
09.2022 - 10.2022
- Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
- Reduced vehicle maintenance costs by conducting daily pre-trip inspections and promptly reporting any necessary repairs or concerns.
- Improved on-time performance with efficient route planning, taking into consideration traffic patterns and weather conditions.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Maintained accurate records of student pick-ups and drop-offs, ensuring proper documentation for school administration purposes.
- Assisted in emergency preparedness drills, demonstrating appropriate evacuation procedures to students and staff members.
- Collaborated with school administrators to address any behavioral issues arising during transportation effectively.
SCHOOL BUS DRIVER
Leander Independent School District
09.2021 - 05.2022
- Maintained Texas driver's license to enable legal operation of school buses for student transport, field trips and other purposes
- Adhered to scheduled routes and accomplished timely drop-offs and pickups to comply with preset route criteria
- Transported passengers safely along prescribed routes according to tight schedules
- Inspected emergency equipment and verified safe working order for student and driver use
- Obeyed federal, Texas and local traffic laws and regulations to enable safe transportation outcomes for participants.
PATIENT COORDINATOR
Sonrisas Dental Center
02.2020 - 06.2021
- Provided complete patient assessments and communicated with patients to understand medical histories
- Aided in development and betterment of patient management and workflow processes
- Managed hospital admissions and patient flows while organizing patient care
- Shared patient status updates during shift changes for continuum of care
- Communicated with patients, caregivers and families members to relay diagnoses and treatment options
- Maintained confidentiality of patient data and condition to safeguard health information.
OFFICE MANAGER
Zimmer Group
01.2012 - 12.2015
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates
- Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management
- Analyzed and solved multi-faceted problems that affected executive leaders and business initiatives.
CONSULTANT
KFW Development Bank-Entwicklungsbank
01.2011 - 12.2011
- Created economic projections for new wastewater reclamation project
- Analyzed financial reporting systems and project schedules to proactively address potential problems
- Provided ongoing cost and estimate analysis reporting and managed cost allocation.
PROJECT MANAGER
IP Consulting
01.2007 - 12.2010
- Identified plans and resources required to meet project goals and objectives
- Managed projects from procurement to commission
- Developed and initiated projects, managed costs, and monitored performance
- Achieved project deadlines by coordinating with contractors to manage performance
- Financial Report
- Meeting Report
- Worked with government partners coordinating budgets money disbursements and apprenticeship programs for technicians and farmers
- Budget approval duties and financial reporting to the government of Austria, grantor of overall program.
ADMINISTRATIVE ASSISTANT
Global Humanitarian
01.2004 - 12.2006
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Executed record filing system to improve document organization and management
- Scheduled office meetings and client appointments for staff teams
- Sorted and distributed office mail and recorded incoming shipments for corporate records
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
- Generated reports and typed letters in Word and prepared PowerPoint presentations
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes
- Coordinated travel arrangements by booking airfare, hotel and ground transportation
- Coordinated bookkeeping activities in Excel.
Education
Bachelor of Arts - International Studies
The Valle University
10.2018
Skills
- Policy Interpretation
- Fraud Detection
- Data Analysis
- Adaptability
- Critical Thinking
- Problem Solving
- Customer Service
- Claims Investigation
- Time Management
- Ethical Conduct
- Stress Management
- Legal Compliance
- Attention to Detail
- Documentation Review
- Settlement Determinations
- Coverage Assessments
Accomplishments
- Http://sonrisasdentalcenter.comhttp://www.zimmer-group.dewww.kfw-entwicklungsbank.dewww.ip-consult.dewww.globalhumanitaria.org
Certification
- License Home and commercial claims in different States.
Languages
Spanish
Native or Bilingual
Timeline
Claim Specialist
State Farm
11.2022 - Current
School Bus Driver
Forsyth County Schools
09.2022 - 10.2022
SCHOOL BUS DRIVER
Leander Independent School District
09.2021 - 05.2022
PATIENT COORDINATOR
Sonrisas Dental Center
02.2020 - 06.2021
OFFICE MANAGER
Zimmer Group
01.2012 - 12.2015
CONSULTANT
KFW Development Bank-Entwicklungsbank
01.2011 - 12.2011
PROJECT MANAGER
IP Consulting
01.2007 - 12.2010
ADMINISTRATIVE ASSISTANT
Global Humanitarian
01.2004 - 12.2006
Bachelor of Arts - International Studies
The Valle University