Ana Mendoza
Ozone Park,NY
Summary
I'm very excited to be working as a family assistant for Students in Temporary Housing this summer. During my time as a family assistant, I have gained a lot of experience, which I look forward to showcasing this summer.
Overview
4
4
years of professional experience
Work History
Family Assistant
Department Of Education
New York, NY
02.2023 - Current
- Greets and engages all families and students in shelter, which includes but is not limited to, conducting intake and move-out interviews, sharing essential information about educational rights and resources, maintaining intake and move out logs, utilizing ATS, and ensuring ongoing communication with families to ensure delivery of support.
- Assists families and students in shelter with student transportation, school placement, school registration, mid-year school transfers, housing status documentation and other related issues. This includes, but is not limited to, contacting school officials and DOE central offices, assisting families and students to complete all necessary documents needed for enrollment and transportation, and coordinating with schools and the Office of Pupil Transportation (OPT) in arranging transportation for students.
- Distribute, manages, and track all MetroCards issued to parents for the purpose of accompanying their children to school.
- Serves as a liaison between school and shelter staff to support students and families in temporary housing. Works with school administrators, guidance counselors, attendance teachers, community coordinators and school directors to facilitate referrals to school and shelter based supports, including but not limited to public benefits, attendance improvement interventions, and academic supports.
- Conducts shelter, hotel or school site visits as needed to support student attendance, to share information about available services and supports, and ensure that necessities (e.g., school materials, transportation and supplementary educational services) are readily available.
- In collaboration with other STH staff, monitors and supports the attendance of students in shelter, and works with school-based staff to provide attendance interventions, including but not limited to utilizing attendance data in ATS.
- Facilitates training and presentations on available resources to families living in shelters.
- Assists in recruiting families in shelter for activities intended for them, and facilitates extended day activities.
- Performs other duties as needed to fulfill the goals of the STH program.
Floor Manager
Arepalicious
Ozone Park, NY
02.2021 - 12.2022
- Managed store opening and closing procedures to optimize store readiness and maintain strict financial controls.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
Hostess
Kandela
Ozone Park, NY
06.2020 - 01.2021
- Greeted guests and gathered information to seat groups or place on waitlist.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Answered telephone to provide dining information and take reservations.
- Monitored dining area to assess server capacity and estimate wait times.
Education
Associate of Science - Associate of Science
Medgar Evers College of The City University of New York
Brooklyn, NY08-2025
Bachelor of Science - Pre-Medicine
Medgar Evers College of The City University of New York
Brooklyn, NY05.2024
High School Diploma -
John Adams High School
Ozone Park, NY07.2020
Skills
- Team Leadership
- Project Planning
- Documentation and Reporting
- Customer Service
- Calm Under Pressure
- Ms Microsoft, windows
- Employee Development
Languages
Spanish
Native/ Bilingual
Timeline
Family Assistant
Department Of Education
02.2023 - Current
Floor Manager
Arepalicious
02.2021 - 12.2022
Hostess
Kandela
06.2020 - 01.2021
Associate of Science - Associate of Science
Medgar Evers College of The City University of New York
Bachelor of Science - Pre-Medicine
Medgar Evers College of The City University of New York
High School Diploma -
John Adams High School
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