Ana Mercado

• Utilized data analytics tools to identify trends and fine-tune marketing strategies for optimal outcomes.
• Managed cross-functional teams to successfully execute product launches and promotional events.
• Conducted competitor analysis for better positioning in the market and identifying growth opportunities.
• Collaborated with creative teams to develop visually appealing marketing materials for print and digital channels.

• Increased social media engagement through targeted content strategies, resulting in a 25% boost in audience interactions within three months.
• Cultivated relationships with influencers and community advocates to enhance outreach efforts, fostering strong partnerships.
• Analyzed customer engagement metrics using Salesforce and Agorapulse, adapting campaigns based on insights to optimize effectiveness.
• Collaborate with cross-functional teams to execute successful marketing campaigns, enhancing community outreach and engagement.
• Develop and implement creative concepts for initiatives that resonate with diverse demographics, effectively raising awareness and participation.

• Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
• Analyzed customer feedback data to identify areas for improvement and recommended appropriate solutions.
• Delivered exceptional customer support through social media, promptly resolving inquiries and maintaining a positive company image.
• Developed customer feedback loops to enhance understanding of community needs, driving service improvements and engagement.

• Streamlined scheduling and communication processes, increasing operational efficiency within the team.
• Assisted in the preparation of financial documents, ensuring accuracy and compliance with regulations.
• Successfully organized and executed internal events and team-building activities, improving team morale and collaboration.
• Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.

Conducted comprehensive qualitative research on market trends, contributing to strategic recommendations for business growth and partnership development.

• Used both qualitative and quantitative analysis techniques frequently.