Summary
Overview
Work History
Skills
Languages
Timeline
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Ana Mercado

San Jose,CA

Summary

Dynamic professional with a proven track record at Blackstone in shipping and receiving, demonstrating exceptional leadership and customer service skills. Adept at optimizing workflows and enhancing team productivity, I excel in package handling and maintaining safety procedures, ensuring efficient operations and high-quality service delivery.

Overview

7
7
years of professional experience

Work History

Shipping and Receiver

Blackstone
10.2023 - 04.2025
  • Kept work areas clean, safe, and organized.
  • Maintained a clean and organized receiving area, enhancing workflow and productivity.
  • Managed inventory levels effectively through accurate data entry and record-keeping practices.
  • Trained new employees on receiving procedures, improving overall team performance.
  • Restocked products and rotated items according to standard procedures.
  • Expedited returns of damaged or incorrect items to suppliers, ensuring timely resolution of issues.
  • Provided support during peak seasons or special projects by performing additional duties as needed including assisting in picking, packing or shipping processes.
  • Processed invoices and order forms for goods received and shipped for proof of transactions.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Communicated with vendors and suppliers to verify timely delivery of goods.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.

Supervisor

Starbucks
03.2018 - 10.2023
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.

Skills

  • Shipping and receiving
  • Customer service
  • Product inspection
  • Record preparation
  • Leadership qualities
  • Team player attitude
  • Speed and agility
  • Teamwork and cooperation
  • Package handling
  • Safety procedures

Languages

English and Spanish
Elementary

Timeline

Shipping and Receiver

Blackstone
10.2023 - 04.2025

Supervisor

Starbucks
03.2018 - 10.2023

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Ana Mercado