Summary
Work History
Education
Skills
Languages
Timeline
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Ana Mercado

West Yarmouth,MA

Summary

Dynamic Executive Housekeeper with a proven track record at Bayside Resort, excelling in staff training and development while enhancing productivity through effective task delegation. Expert in inventory control and health and safety regulations, fostering a positive environment that ensures exceptional guest experiences. Committed to maintaining high-quality standards and operational efficiency. Customer service.

Work History

Executive Housekeeper

Bayside Resort
  • Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
  • Conducted regular inspections of guest rooms and common areas, ensuring adherence to established quality standards.
  • Developed and implemented effective training programs for new hires, resulting in a well-prepared and competent staff.
  • Increased productivity levels by implementing time-saving strategies such as enhanced scheduling methods or task prioritization techniques. Do inventory, make orders. Handle the money they do in the bar make sure they have enough money for the night. Having good customer service with our guest and have a positive attitude when handling a situation.

Education

High School Diploma -

Barnstable High
Barnstable, MA
05.1996

Skills

  • Task delegation
  • Inventory control
  • Health and safety regulations
  • Staff scheduling
  • Staff training and development

Languages

English, Spanish and Portuguese
Elementary

Timeline

Executive Housekeeper

Bayside Resort

High School Diploma -

Barnstable High
Ana Mercado