Ana Mercado
Houston
Summary
Bilingual (English/Spanish) professional with experience in customer service, retail management, and HR operations. Skilled in leading teams, delivering exceptional customer experiences, and achieving sales goals. Strong background in employee training, performance coaching, and creating a positive, engaging work environment. Proven ability to manage operations efficiently, from inventory control to payroll, while fostering customer loyalty and brand representation.
Overview
4
4
years of professional experience
Work History
HR Coordinator/Office Manager
Sintia Solis Law Firm PLLC
Pasadena
06.2023 - Current
- Manage end-to-end bi-weekly payroll processing for a staff of 18 employees, ensuring accuracy, compliance, and timely execution.
- Lead onboarding and orientation for all new hires, including I-9 verification, introduction to company policies and procedures, and ensuring a smooth transition into their roles.
- Post job openings, screen applications, and conduct interviews, supporting leadership in making effective hiring decisions.
- Foster a positive office culture through employee engagement, recognition, and regular team feedback.
- Serve as a point of contact for employee relations, workplace concerns, and policy clarification.
Assistant Manager
Foot Locker Inc.
Friendswood
03.2023 - 01.2024
- Supervised daily store operations, including opening/closing procedures, inventory control, and cash handling.
- Led and motivated a team of 15 sales associates to consistently meet and exceed sales goals and KPIs.
- Delivered exceptional customer experiences, resolved escalated issues, and maintained customer loyalty.
- Collaborated with store and district managers to execute visual merchandising strategies and promotional displays.
- Monitored stock levels, and assisted with inventory audits, replenishment, and loss prevention measures.
- Enforced company policies, coached staff on performance improvement, and supported team development and morale.
Beauty Advisor
Sephora
Pasadena
05.2021 - 03.2023
- Provided personalized beauty consultations to enhance customer experience.
- Maintained product displays to ensure an inviting shopping environment.
- Assisted in inventory management to keep stock levels organized and available.
- Engaged with customers to build relationships and foster brand loyalty.
- Resolved customer inquiries and concerns promptly to ensure satisfaction.
Education
Bachelor of Business Administration (BBA) - Minor in Communications
University of Houston Clear Lake
12-2026
Associates Degree - Business Administration
San Jacinto College
01.2024
High School Diploma -
Pasadena High School
01.2022
Skills
- English
- Spanish
- Customer service
- Employee training
- Communication skills
- Employee relations
Timeline
HR Coordinator/Office Manager
Sintia Solis Law Firm PLLC
06.2023 - Current
Assistant Manager
Foot Locker Inc.
03.2023 - 01.2024
Beauty Advisor
Sephora
05.2021 - 03.2023
Bachelor of Business Administration (BBA) - Minor in Communications
University of Houston Clear Lake
Associates Degree - Business Administration
San Jacinto College
High School Diploma -
Pasadena High School
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