Ana Mercedes Gonzalez
Reading,PA
Summary
Bilingual and adaptable professional with extensive experience in customer service, sales, and client-focused roles. Proven ability to build strong customer relationships, resolve issues efficiently, and contribute positively to team environments. Known for being respectful, easygoing, and dependable under pressure.
Overview
7
7
years of professional experience
Work History
Paraprofessional
GHR Education
08.2023 - Current
- Facilitated academic and behavioral support for students in classroom environments.
- Collaborate with staff and communicate with Spanish-speaking families as needed.
- Handled challenging behaviors with a calm and solution-oriented approach.
Massage Therapist
Hand & Stone Massage and Facial Spa
12.2024 - 01.2025
- Provided tailored massage therapy services to enhance client well-being.
- Built strong client relationships through empathy and effective communication.
- Enhanced customer experience through effective appointment management and service information.
Sales Representative
Verizon
01.2022 - 01.2023
- Delivered tailored customer service, guiding clients in product choices.
- Achieved sales objectives through comprehensive understanding of products and persuasive communication.
- Addressed billing, technical problems, and plan modifications with professionalism.
Sales Assistant Manager
Rent A Center
01.2022 - 06.2022
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Sales Representative
T-Mobile
01.2019 - 01.2022
- Delivered high-quality customer service in a fast-paced retail environment.
- Assisted Spanish-speaking customers, creating inclusive and positive experiences.
- Trained new employees and collaborated with team members to improve service delivery.
Youth Development Specialist
Abraxas Academy
08.2021 - 11.2021
- Maintained documentation and records of training activities and group events.
- Led group discussions promoting critical thinking skills, empowering youth to make informed decisions about their futures.
- Applied crisis intervention methods to de-escalate potentially dangerous scenarios.
Sales Associate
VF Outlet
09.2019 - 12.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Crew Member
Chipotle
04.2018 - 09.2019
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
High School Diploma -
Reading High School
Reading, PA01.2018
Skills
- Bilingual: English & Spanish
- Customer Service & Sales
- Communication & Interpersonal Skills
- Problem Solving & Conflict Resolution
- Team Collaboration & Adaptability
- Patience & Professionalism
- Multitasking & Time Management
- Small group and individual assistance
- Behavior management
Timeline
Massage Therapist
Hand & Stone Massage and Facial Spa
12.2024 - 01.2025
Paraprofessional
GHR Education
08.2023 - Current
Sales Representative
Verizon
01.2022 - 01.2023
Sales Assistant Manager
Rent A Center
01.2022 - 06.2022
Youth Development Specialist
Abraxas Academy
08.2021 - 11.2021
Sales Associate
VF Outlet
09.2019 - 12.2019
Sales Representative
T-Mobile
01.2019 - 01.2022
Crew Member
Chipotle
04.2018 - 09.2019
High School Diploma -
Reading High School
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