Ana Meza Bustamante
Summary
Enthusiastic food preparation cook with hands-on experience in high-volume kitchens. Expertise in ingredient preparation, cooking techniques, and maintaining high standards of cleanliness. Strong focus on team collaboration and adapting to changing needs. Reliable, results-driven, and skilled in creating quality dishes that meet customer expectations.
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
8
8
years of professional experience
Work History
Customer Service Representative / Cashier
Nordstrom
12.2017 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Prep Cook
Cocina De Barrio
07.2022 - 12.2024
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
Head Barback
Sugar Factory
03.2017 - 07.2020
- Reduced beverage waste by implementing proper pouring techniques and training new staff members.
- Contributed to increased sales by suggesting upselling opportunities to bartenders based on customer selections.
- Streamlined bar operations by effectively managing inventory levels and placing orders as needed.
- Educated new hires on proper barback etiquette, promoting a positive work environment for all team members.
- Supported bartenders during high-volume shifts, enabling them to serve more customers promptly.
Education
Associate of Arts - Architecture
Southwestern College
Chula Vista, CA05-2016
Skills
- Service Excellence
- Attentive Listening Skills
- Strategic Decision-Making
- Customer Complaint Resolution
- Team Building
- Quality Assurance
- Transaction Processing
- Conflict Resolution
- Strong Product Familiarity
Languages
Spanish
Native or Bilingual
Timeline
Prep Cook
Cocina De Barrio
07.2022 - 12.2024
Customer Service Representative / Cashier
Nordstrom
12.2017 - Current
Head Barback
Sugar Factory
03.2017 - 07.2020
Associate of Arts - Architecture
Southwestern College
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