Summary
Overview
Work History
Education
Skills
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References
Timeline
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Ana Mihaescu

Brooklyn

Summary

Professional with extensive experience in the hospitality industry, including a leadership role at Sweetbriar. Proven ability in staff management and exceptional customer service, fostering strong relationships with patrons. Adept at training teams and maintaining comprehensive menu knowledge to enhance guest experiences.

Overview

12
12
years of professional experience

Work History

Server

FYC NYC
New York
05.2024 - 07.2025
  • Delivered exceptional customer service to enhance dining experiences.
  • Maintained knowledge of menu items and daily specials for informed recommendations.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.

Server

Cecchi's
New York
09.2023 - 05.2024
  • Maintained knowledge of menu items and daily specials for informed recommendations.
  • Provided exceptional service to high volume of daily customers.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.

Floor Manager

Sweetbriar
New York
10.2022 - 09.2023
  • Completed efficient daily opening and closing processes, including pre-shift and closing reports.
  • Carefully interviewed, selected, trained, and supervised, staff.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Motivated staff to perform at peak efficiency and offer excellent service
  • Advancement through promotion

Lead Server

Sweetbriar
New York
10.2021 - 10.2022
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Involved in training new hires and taught staff how to deliver outstanding service to every customer
  • Cultivated relationships with regular customers.

Event Floor Manager / Servers Manager

Amoraco Catering
New York
12.2016 - 03.2020
  • Daily operations manager for catered meetings for corporate client, including managing service flow, maintaining communication with client
  • Managed floor and maintained smooth flow of service and client satisfaction for one time catering events ranging from 30-200 attendees
  • Created and managed FOH schedules, including servers and bartenders
  • Handled weekly payroll for all employees
  • Involved in hiring and training of both permanent and temporary staff members

Day-of Coordinator

Justice Rising International, NYC Fundraising Gala
New York
06.2019 - 10.2019
  • Assisted in finding vendors for catering, flowers, etc.
  • Coordinated with venue location to complete site visit and all vendor logistics
  • Management day-of event logistics, including vendor set-up, adherence to schedule, and clean up.

Lead Server

Mago
PORTLAND
03.2013 - 07.2015
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Cultivated warm relationships with regular customers.
  • Completed closing duties, such as counting and closing down the register and distributing tip

Education

BSc - Biology

Portland State University
Portland, Oregon

Skills

  • Verbal and written communication
  • Staff Management
  • Exceptional customer service
  • Self-motivated
  • Menu knowledge
  • Staff training

<Enter your own>

Title:

References

References available upon request.

Timeline

Server

FYC NYC
05.2024 - 07.2025

Server

Cecchi's
09.2023 - 05.2024

Floor Manager

Sweetbriar
10.2022 - 09.2023

Lead Server

Sweetbriar
10.2021 - 10.2022

Day-of Coordinator

Justice Rising International, NYC Fundraising Gala
06.2019 - 10.2019

Event Floor Manager / Servers Manager

Amoraco Catering
12.2016 - 03.2020

Lead Server

Mago
03.2013 - 07.2015

BSc - Biology

Portland State University

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