Ana M. Ippolito
Glen Gardner
Summary
Project Manager with extensive experience at Verizon, focusing on risk management and cross-functional leadership. Successfully delivered multimillion-dollar projects, achieving $114.7M in savings and fostering strong client relationships. Proficient in Jira and MS Project, driving team success and enhancing project outcomes through effective communication and collaboration.
Overview
14
14
years of professional experience
Work History
Project Manager
AM BEST
Whitehouse Station
08.2024 - 02.2025
- Member of a newly formed PMO group responsible for delivery and governance, ensuring projects are completed efficiently, on schedule, and within budget while aligning results with the organization's overall strategic objectives.
- Managed the migration from Workfront to Microsoft Project Online and MS365 collaboration tools for the IT teams.
- Main point of contact for the third-party vendor responsible for the application development, adhering to the organization’s specifications.
- Lead weekly status calls both with the core migration team and the vendor.
- Engage with Senior Leadership by delivering Project Summaries and providing regular updates on the project plan.
- Collaborate with the Data Administration organization on their project plans, day-to-day activities, and RAID track/resolution and facilitate the successful delivery of initiatives within budget and time.
- Research, suggest, and facilitate training for tools that ensure teams can carry out their tasks efficiently while upholding PMO best practices.
Design Program Manager
Chubb
Remote
08.2023 - 06.2024
- Product Manager role with the North America Treasury team for Chubb. Managing various Treasury Transformation architectures (a highly integrated Treasury System) for various million-dollar Global projects.
- Create and update status for Jira Epics, User Stories, Risks, and Milestones according to Chubb’s Business Requirements.
- Developed dashboards to facilitate the progression of sprints.
- Documented Business Analyst’s program designs utilizing VISIO charts.
- Manage the project management implementation within the LATAM and North American regions.
- Weekly steering committee and executive status reporting and tracking of open items and solutions.
- Manage the overall UAT for the projects, consolidating the integrated testing plan (getting the test script from the different business teams, sequencing them, and driving and managing the timeline to execute the test).
Team Lead Consultant
TD Bank
Remote
11.2022 - 05.2023
- Project Manager/Team Lead role with the Mergers and Acquisitions team for TD Bank. Spearheading technology and infrastructure solutions for 646-Branch, Campus Data Centers & ATM sites that meet U.S regulators’ standards and protocols.
- Create and update Jira Epics, User Stories, Risks, and Milestones status to Support 600+ sites covering Design, Ordering Equipment, Site Surveys, and Vendor Management.
- Assist the Scrum Master in developing the optimum data flow for the Workstream.
- Developed a strategy to capture milestones and action items within each Epic story.
- Coach Workstream members to correctly utilize Jira to manage their projects in an Agile environment successfully.
- Worked with cross-functional teams to develop playbook documentation and PowerPoint presentations.
- Provide Daily and Weekly Status presentations and reports covering project progress for the Executive Leadership team.
- Manage a project-wide central calendar in SharePoint, which tracks all site activities, using SharePoint to give visibility to all interested stakeholders.
- Focused on multi-site surveys, analysis, design, and pilot programs.
Project Manager
Verizon
Remote
12.2020 - 11.2022
- Simultaneously managed Verizon network design enhancements for multiple Fortune 500 clients, overseeing scheduling, communications, progress tracking, risk management, and reporting via Smartsheet.
- Utilized a 3rd Party vendor for a complete ‘turnkey’ project for approximately 4,000 Bank of America Branch clean-up sites.
- Work consists of: CAT18 Cisco 1109 staging and installation/antenna installation; Server disconnects and removals; KVM removals; Satellite Receiver removals and Cisco models 3845 & 3945 router removal and de-installation/ATA installations.
- Achieved completion of 2,892 branch transformation sites by overcoming various scheduling obstacles, such as a pandemic and branch access issues.
- Overcame an overall lack of customer confidence with daily, consistent, and accurate reporting and transparency into the project's overall progress, issues, and risks.
- Provided visibility on an individual site, entire T-Minus batch, week, month, and overall program level.
- Managed a total of 5 bridge Project Coordinators.
- Delivered training and documentation on Neptune documentation.
- Daily assigned project coordinators to Webex bridges, which BofA personnel and TPVs used during the night of transformation activities.
- Assisted with after-hours escalations.
Site Survey Project Manager
Verizon
Waltham
06.2020 - 11.2020
- Wi-Fi Refresh delivery activities for a multinational electricity and gas utility company providing energy services in the Northeastern United States.
- Managed a team of seven RF field engineers, ensuring the team adhered to all security and PPE directives set forth by the client and submitted accurate documentation while meeting the client’s SLAs.
- Coordinated site survey scheduling within an Agile environment across multiple teams and third-party vendors.
- Customized Jira workflows for each team to ensure alignment and drive project success.
- Delivered regular, accurate daily and weekly status updates — including program progress toward objectives — to project stakeholders.
- Review, edit, and upload documentation into the team’s G-Drive and the client’s SharePoint.
Space Power Asset Recovery Program Manager
Verizon
Basking Ridge
02.2017 - 10.2019
- Migration of all legacy circuits to Unified Transport and powering off all legacy equipment from Directional sites.
- Project SPARC was launched to harvest low-fill or no-fill PICS to free up power, space, and cooling capacity, to make room for future growth and technology upgrades, and to retire old, obsolete equipment.
- Assisted in vetting potential central offices and data centers for decommissioning.
- To date, 927 offices have been vetted, and 228 have been identified for decommissioning opportunities.
- Achieving program-to-date savings of $114.7M; over 214K cards have been de-powered.
- Prioritized site list to ensure scheduled installation dates were met.
- Leveraged existing network improvement and reliability and upgraded decommissioning projects to streamline work and efficiently use capital infrastructure money.
- Coordinated with cross-functional teams and project-managed activities to meet scheduled goals and achieve benefits.
- Designed presentations and presented them to upper management, which detailed progress, hurdles, and escalations, and facilitated coordination on multiple decommission projects.
E2Ei International UAT Facilitator
Verizon
Basking Ridge
01.2013 - 07.2015
- The End-to-End Integration Program (Known as E2Ei) is a strategic global initiative to significantly simplify products, including broadband, voice, cloud, video, Ethernet, and internet services, offered to Verizon Customers and, therefore, simplifying systems and processes.
- Using SDLC principles, dedicated IT/Business testing teams headed by Test Facilitators assigned to each testing team to manage resources, workload, and maintain momentum were created and are responsible for the following duties.
- Ringleader to arrange and manage daily testing calls, including but not limited to opening bridges, guiding discussions, documenting actions, multiple Sametime chats, etc.
- Manage between 10-20 international test cases – Includes monitoring, progressing, and working through defects, blockers, resolving issues, and escalating as needed.
- Arranged issue resolution offline calls as well as daily checkpoints, applying Agile mindset and collaboration principles.
- Interface with the development team and the system’s engineering team to finalize requirements and enhancements needed for deployment readiness throughout Verizon’s Global infrastructure migrations.
- Deliver reports to executives, migration/implementation findings, which are crucial in the final go/no-go decisions for live deployment and/or contingency planning.
- Manage Quality Center Reporting and extract such data into PowerPoint and Excel.
- E2Ei is streamlining workflow by having end-to-end responsibility within a single organization- Service Delivery & Assurance (SD&A).
Latin America Regional Team Lead EUE Deployment Program
Mars IS
Mt. Olive
07.2011 - 04.2012
- Planning, organization, coordination, promotion, marketing, training, and delivery of the Business Effectiveness portfolio of services for the Latin America region.
- Delivered Wiki Training globally through the Live Meeting web training portal.
- SharePoint page design and layout used for the publishing of documentation, training materials, and scheduling of web classes.
- Desktop Migration Global UX Program Manager (PMO).
- Represented the UX team at workshops and weekly status meetings.
- Planned and developed all global end-user communication templates to prepare and announce migration plans.
- Analyzed survey data utilizing various tools such as Access, pivot tables, and Survey Monkey to summarize and report customer satisfaction with the technological tools delivered by the End User Deployment Team.
- Organized multilingual workshops, training sessions, demos, and events to showcase technical migrations to a more user-friendly environment.
- Remote Regional Team Lead for the UX team located in Brazil.
- Lead to escalate of any lessons learned/global issues and co-designed a Lessons Learned Wiki page as a sharing tool for the Latin American stakeholders.
- Addressed Latin American stakeholders in their native languages (Portuguese and Spanish), both in verbal and written communications, to include all the audiences, build better relationships, and close existing gaps.
- Participated in weekly meetings with Account Managers, Site Administrators (Champions); and team meetings with Brazil-based associates and interns.
- Coordinated marketing and local translations for the Mars IS Survey associate communications.
Education
Bachelor of Science (BS) - Business Administration
Kean University
Union, New JerseyBachelor of Arts (BA) - Spanish
Kean University
Union, New JerseySkills
- Team building and leadership
- Project management
- Vendor and product management
- Client relationship management
- Performance metrics
- Risk management
- Problem resolution
- Documentation development
- Cross-functional leadership
- Event planning
- Jira and MS Project
- Workfront and SharePoint
- Microsoft 365 and Smartsheet
- Communication tools: Jabber, Lync, Slack
- Adobe tools and Google Sheets
- Neptune database and Clarity
Websites
Memberships Community Involvement
- SCTE (Society of Cable Telecommunications Engineers), Member
- AIDS Network of Hunterdon County, Treasurer
- North Hunterdon Little League Auxiliary, President
- Voorhees Lacrosse Booster Club, President
- Dress for Success, Morris County Chapter, Event Director
Core Leadership Qualifications
- Team Building/Leadership
- Project Management/Financial Governance
- Full Life Cycle Project/Product Management
- Client Relationship Management/Vendor Management
- Managing & Rewarding Top Performers
- Bilingual: Portuguese (Native), Spanish Proficient
- Documentation Development: Methods and Procedures; Training Presentations; Job Aids
- Staff Training & Development
- Risk Assessment & Management
- Problem Resolution/Troubleshooting
- Quality & Performance Metrics
- Cross-Functional Leadership
- Event Planning and Management
Languages
Portuguese
Native/ Bilingual
Spanish
Professional
Affiliations
Treasurer, AIDS Network of Hunterdon County
Timeline
Project Manager
AM BEST
08.2024 - 02.2025
Design Program Manager
Chubb
08.2023 - 06.2024
Team Lead Consultant
TD Bank
11.2022 - 05.2023
Project Manager
Verizon
12.2020 - 11.2022
Site Survey Project Manager
Verizon
06.2020 - 11.2020
Space Power Asset Recovery Program Manager
Verizon
02.2017 - 10.2019
E2Ei International UAT Facilitator
Verizon
01.2013 - 07.2015
Latin America Regional Team Lead EUE Deployment Program
Mars IS
07.2011 - 04.2012
Bachelor of Science (BS) - Business Administration
Kean University
Bachelor of Arts (BA) - Spanish
Kean University