Ana Miramontes
Midland ,TX
Summary
Skilled Benefits Coordinator with background in managing employee benefits programs, maintaining regulatory compliance and resolving benefits-related issues. Strengths include strong interpersonal skills, knowledge of benefits administration software, and ability to effectively communicate complex information to employees. In previous roles, successfully streamlined processes for improved efficiency and accuracy in benefits delivery.
Overview
11
11
years of professional experience
Work History
Benefits Coordinator
The Kent Companies
Midland, TX
10/25/21 - Current
- Maintained up-to-date knowledge of all benefit plan provisions, policies, and procedures.
- Processed invoices related to employee benefits packages such as health insurance premiums, 401 contributions, life insurance premiums.
- Conducted employee orientations to explain benefits programs.
- Performed routine audits of payroll deductions for accuracy and compliance.
- Participated in open enrollment activities including preparing materials, conducting presentations, answering questions, and distributing information packets.
- Responded to inquiries from current and former employees regarding their benefits package.
- Ensured accurate completion of required documentation when employees terminate employment or change benefit elections.
- Discussed medical, dental, short-term and long-term benefit plans with new hires and eligible employees with status changes.
- Reviewed employee enrollments to verify accuracy, inputting information into company database.
- Communicated effectively via email, phone and face-to-face with plan participants to resolve issues pertaining to health benefits.
Human Resources Specialist
The Kent Companies
Midland, TX
05/06/19 - 10/25/21
- Drafted offer letters and employment contracts according to company guidelines.
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
- Conducted workplace investigations to address allegations of harassment or discrimination, ensuring a safe work environment.
- Evaluated job applications received from potential candidates against established criteria for job qualifications.
- Assisted with onboarding new employees by providing information about organizational policies and procedures.
- Created and maintained accurate personnel files for all staff members.
- Conducted job interviews for a wide range of positions, ensuring a good fit between candidates and organizational needs.
Store Manager
The Kent Companies
Midland, TX
03/01/17 - 05/06/19
- Created weekly work schedules for store personnel.
- Established customer service standards and monitored staff compliance.
- Prepared monthly reports on sales figures, expenses, profits.
- Recruited, trained and supervised new employees.
- Resolved customer complaints in a timely manner.
- Monitored inventory levels and placed orders to restock shelves.
- Identified opportunities for cost savings through waste reduction initiatives.
- Maintained accurate records of employee performance reviews.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored employee performance and identified performance gaps for corrective action.
Assistant Store Manager
The Kent Companies
Midland , TX
08.2015 - 03.2017
- Supervised a team of sales staff, providing guidance and feedback on performance related issues.
- Ensured that the store was kept clean, organized and safe at all times according to company guidelines.
- Monitored staff productivity and efficiency, developing strategies to improve performance where necessary.
- Analyzed sales reports to identify areas for improvement in product selection or pricing strategies.
- Maintained accurate records of employee attendance, work schedules, vacation time usage.
- Resolved any technical problems related to the POS system or other equipment used in the store.
- Trained staff to have extensive product knowledge and upselling skills.
Parts Specialist
Basin Surveys
Midland, TX
09.2014 - 06.2015
- Inspected and verified incoming parts for accuracy against invoices, delivery notes, and packing slips.
- Sales receipts, logs and other documentation regarding parts sales and service appointments.
- Resolved customer concerns and promptly answered inquiries to maintain satisfaction.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Provided customers with technical advice regarding parts information and availability.
- Processed returns, exchanges, and refunds in a timely manner.
- Performed regular audits of warehouse shelves to verify proper stocking levels.
Store Assistant Manager
Dollar General Market
Midland , TX
05.2013 - 09.2014
- Resolved customer complaints in a professional manner while adhering to company policies.
- Inspected returned merchandise for damage before processing refunds or exchanges.
- Utilized inventory management system to track stock levels and replenish as needed.
- Greeted customers and provided assistance with product inquiries.
- Set up promotional displays to attract customers to specific products or sales events.
- Communicated regularly with other store staff members to coordinate activities and resolve conflicts.
- Ensured compliance with safety regulations regarding hazardous materials handling.
- Verified accuracy of incoming shipments by comparing contents against invoices and purchase orders.
- Maintained cleanliness of sales floor and backroom areas.
- Stocked shelves, organized displays, and rotated merchandise for freshness.
Education
High School Diploma -
Santa Teresa High School
Santa Teresa, NM05-2009
Skills
- Training and mentoring
- Relationship Building
- Administrative Support
- Staff Management
- Customer Service
- Training and coaching
- Recruiting
- Pre-Employment Screening
- Policies implementation
- Benefits administration
- Employee Onboarding
Languages
English
Full Professional
Spanish
Full Professional
References
References available upon request.
Timeline
Assistant Store Manager
The Kent Companies
08.2015 - 03.2017
Parts Specialist
Basin Surveys
09.2014 - 06.2015
Store Assistant Manager
Dollar General Market
05.2013 - 09.2014
Benefits Coordinator
The Kent Companies
10/25/21 - Current
Human Resources Specialist
The Kent Companies
05/06/19 - 10/25/21
Store Manager
The Kent Companies
03/01/17 - 05/06/19
High School Diploma -
Santa Teresa High School
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