Ana Miranda
Duluth,GA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Delivery Driver
Amazon
11.2023 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Door-to-Door Sales Representative
Let There Be Light Solar
12.2022 - 11.2023
- Generated new leads for the sales team by conducting thorough market research and identifying target neighborhoods.
- Conducted daily prospecting activities to identify potential new clients within assigned territories.
- Collaborated with other sales representatives in developing successful strategies to increase overall team productivity.
- Educated prospective clients about product features, benefits, and pricing structures to facilitate informed decision-making processes.
- Learned and implemented consultative selling skills to identify opportunities, overcome objections and close sales.
- Built extensive network of business contacts to increase sales opportunities.
Door-to-Door Sales Representative
Sunder Energy
04.2022 - 10.2022
- Attracted customers and generated sales using promotional materials.
- Advertised product and service offerings via social media.
- Enhanced customer satisfaction by addressing concerns, answering questions, and providing exceptional service during door-to-door interactions.
- Established trust with potential clients using transparent communication methods and honest assessments of their requirements.
- Optimized sales materials for clarity, persuasiveness, and accessibility, resulting in higher conversion rates at the doorstep.
- Completed 25 follow up appointments or calls each week to connect with warm leads.
Sales Advisor
Pristine Auto Sales Llc
08.2021 - 02.2022
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Assisted in the management of dealership inventory, including monitoring stock levels and liaising with manufacturers to ensure timely delivery of new vehicles.
- Answered telephone and email inquiries from potential customers.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Completed registration paperwork and sales documentation.
- Maintained up-to-date inventory knowledge to provide accurate information and answer customer inquiries promptly.
Education
No Degree - English-as-a-Second-Language Education
Harford Community College
Bel Air, MD2019
Associate of Science - Environmental Engineering
Universidad Popular Del Cesar
Valledupar,Colombia 05.2018
High School Diploma -
Casd Simon Bolivar
Valledupar, Colombia 12.2008
Skills
- Objection handling
- Sales Planning
- Building rapport
- Cold-calling
- Customer Service
- Appointment Setting
- Problem-Solving
- Teamwork and Collaboration
- Critical Thinking
- Problem-solving abilities
- Microsoft Excel
Languages
English
Spanish
Timeline
Delivery Driver
Amazon
11.2023 - Current
Door-to-Door Sales Representative
Let There Be Light Solar
12.2022 - 11.2023
Door-to-Door Sales Representative
Sunder Energy
04.2022 - 10.2022
Sales Advisor
Pristine Auto Sales Llc
08.2021 - 02.2022
No Degree - English-as-a-Second-Language Education
Harford Community College
Associate of Science - Environmental Engineering
Universidad Popular Del Cesar
High School Diploma -
Casd Simon Bolivar