ANA MIRANDA
Compton,CA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains, and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.
Overview
4
4
years of professional experience
Work History
Clerk
ASAP
11.2024 - 05.2025
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Collect Devanned Containers and send a Devan Report
- Update inland sheet
- Manage load plans and send Report/ E-mail
- Print Packing Lists and palletized Labels
- Answer transload related e-mails
Team Lead
One Up Manufacturing
07.2024 - 11.2024
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Trained new staff in relevant processes and procedures.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Motivated staff through positive reinforcement techniques.
- Delegated tasks appropriately according to individual skill sets.
- Offered training and support to keep team members motivated and working toward objectives.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Evaluated needs of departments and delegated tasks to optimize overall production.
Data Entry Administrator
Frontier Logistics
02.2024 - 07.2024
- Researched and updated customer records in database system.
- Inputted data into various software programs accurately and efficiently.
- Entered large volumes of information into spreadsheets quickly and accurately.
- Organizing and maintaining digital and paper files.
- Communicating with team members to clarify data requirements.
- Maintaining strict confidentiality on all information.
Customer Service Representative/Warehouse Worker
Colosseum Athletics
06.2021 - 12.2023
- Developed strong customer relationships to encourage repeat business
- Increased customer satisfaction ratings 100% by effectively answering questions, suggesting effective solutions and resolving issues quickly
- Collaborated with sales team members to stay current on inventory levels and resolve item issues
- Utilized job-related software to prepare change of address records and issue service discontinuance orders
- Maintained detailed records of customer interactions, transactions and comments for future reference
- Exceeded established service goals while leveraging customer service, sales and employee management best practices
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Tracked orders from start to finish to ensure timely delivery of goods or services
- Made outbound calls to obtain account information
- Uphold quality control policies and procedures to increase customer satisfaction
- Answered inbound calls, chats and emails to facilitate customer service
- Developed strong relationships with customers by providing personalized assistance and support
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Performed administrative tasks such as filing paperwork, updating databases and generating reports
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Completed day-to-day duties accurately and efficiently
- Identified needs of customers promptly and efficiently
Warehouse Worker
Colosseum athletics
06.2021 - 09.2023
- Packing and unpacking
- Shipping and receiving
- Supervisor/lead
- Quality control
- Returns
- Operated scanners, computers, and other equipment to track orders
- Recognized defective material and reported issues to management
- Maintained a clean work area by sweeping, mopping, dusting shelves
- Filed requisitions for out of stock items and supplies
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones
- Received and tracked incoming inventory shipments
- Checked cargo before transportation and determined if items adhered to proper regulation standards
- Organized warehouse space for efficient storage of products
- Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment
- Preserved safe work environment by maintaining clean workstations and pallet area
- Identified discrepancies between physical count and computer data
- Performed cycle counts to maintain accurate inventory records
- Protected items by wrapping in cling film, padded moving blankets and tape
- Reviewed work orders before starting work to determine necessary materials and meet deadlines
- Collaborated closely with other departments on special projects as needed
- Examined packages and goods for damage and notified vendors of replacement needs
- Monitored work areas for cleanliness and functionality and removed obstacles for safety
- Transported goods to designated areas within the warehouse facility
- Followed established guidelines for picking orders accurately
- Used digital database to keep records of units and stock moved
Education
Associate of Arts - Medical Assistance
Cerritos College
Norwalk, CA05.2012
Associate of Arts - General Studies
Cerritos College
Norwalk, CA05.2011
Skills
- Paperwork Processing
- Consultative Sales
- Inbound and Outbound Calling
- Data Entry
- Scheduling
- Complaint Resolution
- Information Security
- Product Knowledge
- Report Generation
- Data Collection
- Account Updating
- Spreadsheets
- Critical Thinking
- Coordination
- Problem Resolution
- Conflict Resolution
- Conflict Mediation
- Report Creation
- Office Equipment Proficiency
- Shipping and Receiving Understanding
- Order Fulfillment
- Reading Comprehension
- Team Development
- Process Optimization
- Medical Terminology Knowledge
- Minute Taking
- Researching
- Microsoft Office Expertise
- Sales Closing
- Multi-Task Management
- Clerical Support
- Adaptive Team Player
- Materials Transport
- Active Listening
- Document Control
- Call Center Operations
- Grammar
- Quality Control
- Receiving Support
- Positive and Professional
- Microsoft PowerPoint
- High-Energy Attitude
- Retail Sales Customer Service
- Filing
- Prioritization
- Lead Generation
- Product Education
- Customer Relations
- Microsoft Outlook
- Order Processing
- Customer Service
- Computer Proficiency
- Stock Management
- Microsoft Excel
- Research
- Proofreading
- Problem-Solving Abilities
- Work assignment delegation
- Performance monitoring
- Employee engagement
- Equipment maintenance
- Coaching
- Mentoring
- Staff training
- SMART goals
- Documentation and reporting
- Leadership
- Giving constructive feedback
- Safety processes and procedures
- Daily workflow improvement
- Team motivation
- Expectation setting
- Safety
Timeline
Clerk
ASAP
11.2024 - 05.2025
Team Lead
One Up Manufacturing
07.2024 - 11.2024
Data Entry Administrator
Frontier Logistics
02.2024 - 07.2024
Customer Service Representative/Warehouse Worker
Colosseum Athletics
06.2021 - 12.2023
Warehouse Worker
Colosseum athletics
06.2021 - 09.2023
Associate of Arts - Medical Assistance
Cerritos College
Associate of Arts - General Studies
Cerritos College
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