Ana Mladenović
Project Consultant & Finance administrator
Belgrade,Serbia
Summary
Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs.
Overview
2025
2025
years of professional experience
5
5
Certifications
3
3
Languages
Work History
Chief Sales Officer & Program Lead
Loyalty Wallet d.o.o.
Belgrade, Belgrade
6 2024 - Current
- Developing and maintaining detailed program roadmaps, project plans, and timelines, identifying key milestones and deliverables.
- Coordinating and managing resources across multiple projects to optimize efficiency and performance.
- Strengthening company's reputation as a trusted partner by providing exceptional customer service and support throughout the entire sales cycle.
Project Consultant
Ana Mladenović PR
Belgrade
02.2024 - Current
- Providing expert advice, managing key projects and ensuring successful implementation of strategies and solutions.
- Optimizing budgetary performance, closely monitoring expenditure and identifying cost-saving opportunities.
- Enhanced client satisfaction by providing regular progress updates and addressing concerns in a proactive manner.
Project Coordinator & CX Manager
DokTok
Belgrade, Belgrade
01.2022 - 07.2024
- Assisting in leading a project, collecting data and tracking project success, scheduling meetings to coordinate project work, providing status updates and monitoring budgets and other financial documents, processing invoices and managing office budgets, reporting to stakeholders and investors.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
Customer Service Supervisor
LimundoGrad
07.2014 - 01.2022
- Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback
- Strategizing and monitoring the daily activities of customer service operations
- Assisting customer service agents with duties where required
- Making daily and monthly schedules
- Reporting for upper Management
- Daily communication with other teams
- Testing in communication with IT sector
- Experience in hiring and training process of new employees
Customer Support Agent
LimundoGrad
Belgrade, Belgrade
10.2011 - 06.2014
- Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner.
- Provide product or service information, addressing customer concerns, and resolving issues.
- Assist customers in troubleshooting problems with products, services, or accounts, offering step-by-step guidance.
Floor Manager
International Press Servise / MEDIA II
10.2008 - 06.2010
Saleswoman/subscription department
International Press Servise / MEDIA II
10.2006 - 10.2008
Merchandiser
MDI International
10.2005 - 09.2006
Education
History
Faculty of Philosophy
Belgrade, SerbiaIX Gimnazija
Belgrade, SerbiaSkills
Customer Loyalty Management
Customer satisfaction
Project Planning
Finance & Administration
Certification
HR
Timeline
Project Consultant
Ana Mladenović PR
02.2024 - Current
Project Coordinator & CX Manager
DokTok
01.2022 - 07.2024
Customer Service Supervisor
LimundoGrad
07.2014 - 01.2022
Customer Support Agent
LimundoGrad
10.2011 - 06.2014
Floor Manager
International Press Servise / MEDIA II
10.2008 - 06.2010
Saleswoman/subscription department
International Press Servise / MEDIA II
10.2006 - 10.2008
Merchandiser
MDI International
10.2005 - 09.2006
HR
Excel Quick Tips
Managing a Customer Service Team
Boost Your Revenue with Customer Retention
Sales: Customer Success
Chief Sales Officer & Program Lead
Loyalty Wallet d.o.o.
6 2024 - Current
History
Faculty of Philosophy
IX Gimnazija
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