Ana Moala
Sparks,NV
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Results-driven inventory management specialist with a proven track record in enhancing customer service and operational efficiency. Demonstrated expertise in streamlining shipment processes and fostering strong tenant relations through effective problem-solving and attention to detail. Achievements include significant improvements in customer satisfaction metrics, underpinned by strong collaboration and communication skills.
Overview
9
9
years of professional experience
Work History
Shipping and Receiving Clerk
Amazon
, NV
06.2022 - 11.2024
- Inspected incoming and outgoing shipments for accuracy and damage.
- Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
- Packed, sealed or affixed postage to prepare materials for shipping.
- Handled the delivery and routing of supplies within departments utilizing various transportation methods.
- Obtained required documentation to process shipments and support movement.
- Maintained inventory of shipping materials and supplies.
Shipping and Receiving Clerk
TOBI
Sparks, NV
04.2021 - 04.2022
- Inspected incoming and outgoing shipments for accuracy and damage.
- Confirmed accuracy of shipping details by cross-referencing with work orders for quantities, destination and routing.
- Packed, sealed or affixed postage to prepare materials for shipping.
- Processed returns and exchanges according to company policies.
- Obtained required documentation to process shipments and support movement.
- Prepared work orders, bills of lading or shipping orders to route materials.
- Documented discrepancies for incorrect products, quantities and damages.
- Worked closely with carriers such as FedEx, UPS, USPS and DHL regarding pick-ups and deliveries.
Customer Service Representative
Teleperformance
Salt Lake City, UT
02.2019 - 01.2020
- Maintained a high level of professionalism when dealing with difficult customers.
- Managed updates to customer information leveraging specialized systems.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered exceptional customer service to address complaints efficiently.
Leasing Consultant
Cowboy Properties
Salt Lake City, UT
01.2016 - 02.2018
- Maintained oversight of tenant visitation reports each month.
- Provided excellent customer service to all tenants throughout their tenancy period.
- Responded to tenant requests for maintenance services in a timely manner.
- Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
- Received rent payments and tracked transactions in accounting software.
- Maintained accurate records of prospective renters, applications and leases.
- Explained leasing prerequisites and resolved questions posed by applicants.
- Managed incoming calls concerning unit availability, pricing details, and various inquiries.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Conducted final walkthroughs to assess unit condition.
Education
High School Diploma -
Skyline High School
Salt Lake City, UT06-2015
Skills
- Inventory management
- Shipment tracking
- Packing procedures
- Regulatory compliance
- Order processing
- Document preparation
- Customer service
- Lease agreements
- Clear Verbal and Written Communication
- Time management
- Tenant relations
- Problem solving
- Attention to detail
- Team collaboration
- Telephone Communication Coordination
Timeline
Shipping and Receiving Clerk
Amazon
06.2022 - 11.2024
Shipping and Receiving Clerk
TOBI
04.2021 - 04.2022
Customer Service Representative
Teleperformance
02.2019 - 01.2020
Leasing Consultant
Cowboy Properties
01.2016 - 02.2018
High School Diploma -
Skyline High School