Ana Rivera
Summary
Healthcare professional with expertise in coordinating and managing patient care. Proven track record of integrating care plans across multidisciplinary teams, fostering strong collaboration to achieve optimal patient outcomes. Known for adaptability to changing needs and reliability in delivering excellent service. Able to relocate.
Overview
10
10
years of professional experience
Work History
Care Coordinator Wraparound
Metrocare services
08.2022 - 09.2025
- Provided comprehensive service coordination, including psychosocial assessments, rehabilitation services, crisis and emergency assessments, referrals, and client advocacy for individuals with diverse needs.
- Developed individualized recovery plans based on thorough assessment findings.
- Established measurable, client-centered goals and objectives in collaboration with individuals and their support systems.
- Documented all clinical services accurately and in a timely manner using the Avatar system to meet productivity and compliance benchmarks.
- Participated in interdisciplinary team meetings to support coordinated care planning.
- Delivered crisis intervention services and facilitate inpatient admissions when clinically indicated
Care Coordinator Administrator
Applied Behavior Institute
06.2021 - 12.2021
- Collaborated with the Director and administrative leadership to coordinate daily operational needs across all departments.
- Provided bilingual support to the Intake Department by assisting Spanish-speaking families with application and onboarding processes.
- Partnered with the Marketing Department to plan and support community events and outreach strategies.
- Developed and implemented communication systems to improve collaboration between service providers and community agencies.
- Identified and addressed family and sibling-related factors impacting client care in close collaboration with BCBAs and administrative staff.
- Successfully relocated from Massachusetts to Texas, maintaining continuity of service and operational support.
Lead Intake Social Worker
Westborough Behavioral Hospital
01.2016 - 01.2021
- Served as Lead Social Worker with advanced expertise in assessment and intake, consultation, case management, crisis intervention, and therapeutic treatment within inpatient and partial hospitalization settings.
- Directed and implemented admission-improvement strategies in collaboration with hospital leadership and interdisciplinary staff.
- Supervised clinical and administrative staff to ensure 100% compliance with Massachusetts healthcare regulations and Westborough facility policies.
- Developed and enforced benchmarks to improve timekeeping accuracy and operational accountability during assigned shifts.
- Provided leadership through onboarding, supervision, and ongoing training of new Intake Department personnel.
Education
Masters - Management
Keiser University
Fort Lauderdale, FL01.2015
Bachelor’s - Psychology
Turabo University
Gurabo, Puerto Rico01.2012
Skills
- Bilingual Spanish
- Clinical Leadership
- Strategic Planning
- Regulatory compliance
- Problem Solving
- Team lead
- Cultural Competency
- Patient education
- Documentation
- Case management
- Care planning
Websites
Languages
Spanish
Native or Bilingual
Timeline
Care Coordinator Wraparound
Metrocare services
08.2022 - 09.2025
Care Coordinator Administrator
Applied Behavior Institute
06.2021 - 12.2021
Lead Intake Social Worker
Westborough Behavioral Hospital
01.2016 - 01.2021
Bachelor’s - Psychology
Turabo University
Masters - Management
Keiser University