ANA MOLINA
Milton-Freewater,OR
Summary
Dedicated bilingual administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Responsible, punctual and productive professional when working with little to no supervision.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Washington Oddfellows Home
Walla Walla, WA
09.2021 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Processed residents and vendor payments as well as bank deposits.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Documented petty cash transactions in petty cash journal to summarize payments rendered, maintaining accurate records.
Medical Records/Admissions Assistant
Washington Odd Fellows Home
07.2017 - Current
- Maintaining both electronic and paper medical records for over 90 nursing facility residents assuring completeness and accuracy
- Process medical records request from outside sources in timely manner adhering to HIPAA confidentiality practices
- Promptly retrieve and process resident test results, physicians progress notes, physician's orders, telephone orders, and other records requiring signatures
- Provide administrative services, including phone and email correspondence, making copies, scanning and handling incoming and outgoing mail and faxes
- Schedule and reschedule Resident's appointments and arranging transportation
- Efficiently perform insurance verification and Prior Authorizations
- Work closely and professionally with nursing and ancillary departments in effort to maintain teamwork approach
- Coordinate with hospital discharge planners for new admissions
- Including actively working within EPIC EMR system
- Assist families with admission process and complete all required paperwork.
Customer Service Representative
Adventist Health Medical Group
01.2015 - 01.2017
- Responsible for promptly and positively greeting over 80 patients and families, while assuring efficient check in process
- Obtain accurate patient demographics and insurance coverage for accurate billing, verify active insurance eligibility and benefit coverage
- Collect co-pay and patient payments for services provided
- Scheduling patients and answering busy phone lines
- Respond to patients billing or financial inquiries and direct to appropriate departments as necessary.
Patient Access Representative
Providence St. Mary Medical Center
01.2014 - 01.2015
- Register over 80 patients for hospital services
- Update patient demographics and insurance information in computer utilizing EPIC EMR System
- Retrieve files for physicians and escort patients to exam rooms
- Verify active insurance eligibility and benefit coverage
- Answer multiple phone lines and route calls to appropriate department
- Monitor work queues to ensure information was complete in EPIC EMR system
- Explain and assist patients in filling out consent forms and payment contract forms prior to securing signatures
- Manage patient information in accordance with HIPAA.
Education
High School Diploma -
Mcloughlin High School
Milton-freewater, OR06.2000
Skills
- Bilingual
- Well versed working in medical office environments
- Time management
- Self-starter
- Team player
- Record keeping and filing
- Organized with attention to detail
- Customer service oriented
- Multitasker
- Willingness and desire to learn new abilities
- Microsoft office
- DocuSing
Languages
Spanish
English
Timeline
Administrative Assistant
Washington Oddfellows Home
09.2021 - Current
Medical Records/Admissions Assistant
Washington Odd Fellows Home
07.2017 - Current
Customer Service Representative
Adventist Health Medical Group
01.2015 - 01.2017
Patient Access Representative
Providence St. Mary Medical Center
01.2014 - 01.2015
High School Diploma -
Mcloughlin High School