ANA MOLINA
WINCHESTER,VA
Summary
Dynamic customer service professional with a strong work ethic and proven cash handling expertise at Leesburg Coin Laundry Recognized for resolving customer inquiries efficiently and enhancing satisfaction. A reliable team player, skilled in training staff and maintaining operational excellence, committed to fostering positive customer experiences and loyalty. Bilingual communicator adept at problem-solving.
Overview
20
20
years of professional experience
Work History
Customers Service/Attandant
Blair Johnson
08.2009 - 04.2025
- Provided exceptional customer service, ensuring satisfaction and resolving inquiries efficiently.
- Maintained cleanliness and organization of service areas, adhering to health and safety standards.
- Assisted in training new staff on operational procedures and customer interaction techniques.
- Monitored inventory levels, restocking supplies to optimize service readiness and efficiency.
- Utilized strong problem-solving skills to handle challenging situations effectively under pressure.
- Provided exceptional customer support by addressing needs quickly and professionally.
- Managed cash transactions accurately, maintaining financial security within the workplace.
- Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
- Trained and mentored new employees on company procedures and safety protocols.
- Confirmed excellent customer service by quickly resolving customer concerns.
Cashier/customer Service
N/A
05.2005 - 04.2006
- Processed customer transactions efficiently, ensuring accurate cash handling and minimizing discrepancies.
- Maintained organized cash register area, enhancing workflow and promoting a positive shopping experience.
- Assisted customers with inquiries, providing product information and resolving issues promptly.
- Trained new team members on cash register operations and customer service standards effectively.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
Education
GED - N/A
Ebenezer International Christian Academy
Florida City, FL07.2023
Skills
- Strong work ethic
- Team player attitude
- Reliability and punctuality
- Cash handling expertise
- Operating cash register
- Customer service
- Problem-solving
- Friendly and outgoing
- Customer service and assistance
- Payment processing
- Excellent communication
- Active listening
- Responsable
- Bilingual
Timeline
Customers Service/Attandant
Blair Johnson
08.2009 - 04.2025
Cashier/customer Service
N/A
05.2005 - 04.2006
GED - N/A
Ebenezer International Christian Academy
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