Ana Molina Escobar

responsible for managing and facilitating the process of patient referrals from one provider to another, ensuring patients receive the appropriate care. Here’s a breakdown of the role:

Primary Duties:

1. **Processing Referrals:**

- Receive and review referral requests from physicians, specialists, or other healthcare providers.

- Ensure that the referral is accurate and contains all necessary information for the receiving provider.

2. **Coordinating Appointments:**

- Schedule appointments for patients with specialists, diagnostic centers, or other healthcare services as per the referral.

- Ensure the patient is informed about the appointment details and necessary preparations.

3. **Communication:**

- Act as a liaison between patients, doctors, and specialists to ensure smooth communication and follow-up on referrals.

- Provide patients with information on referral processes, insurance coverage, and any out-of-pocket costs.

4. **Insurance Verification:**

- Verify insurance coverage for referrals to confirm that the specialist or service is within the patient's insurance network.

- Communicate with insurance companies to confirm approval or resolve issues related to coverage.

5. **Documentation and Records:**

- Maintain accurate and up-to-date records of all referrals, appointments, and patient interactions.

- Ensure compliance with healthcare regulations and privacy standards, like HIPAA.

6. **Follow-Up:**

- Track the progress of referrals, including ensuring the patient has attended their appointment and received the necessary follow-up care.

- Monitor patient outcomes and relay relevant information back to the referring physician.

Skills & Qualifications:

- **Strong Communication Skills:** To handle patient inquiries, communicate with healthcare providers, and coordinate appointments effectively.

- **Organizational Skills:** Ability to juggle multiple referrals, appointments, and follow-ups while maintaining detailed records.

- **Knowledge of Insurance Processes: Understanding insurance protocols for referrals and verifying coverage is key.

- **Medical Terminology:** Familiarity with healthcare terminology to ensure proper handling of referrals.

- Managed patient registration, verified insurance, and maintained accurate medical records.

- Coordinated communication between patients, families, and healthcare teams.

- Scheduled patient transport, tests, and follow-up appointments.

- Processed physician orders and tracked diagnostic results.

- Supported ER staff by organizing patient flow and assisting with administrative tasks.

- Ensured timely and accurate documentation in fast-paced environment.

-answer incoming calls

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Identified needs of customers promptly and efficiently.
• Book patient next appointments
• Answer phones

• Assisted customers with WIC eligibility requirements and benefits.
• Help my coworker with anything they needed