Ana Mondriguez

Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.

• Cultivated warm relationships with regular customers.
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Inspected dishes and utensils for cleanliness

• Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
• Scheduled and confirmed appointments and meetings for senior management team.
• Managed multiple tasks and met time-sensitive deadlines.
• Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
• Kept reception area clean and neat to give visitors positive first impression.
• Confirmed appointments, communicated with clients and updated client records.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Drafted professional memos, letters and marketing copy to support business objectives and growth.
• Applied more than 20 payments per week

• Went door-to-door to sign as many customers up for the covid free vaccination.
• Explained questions in better detail for interviewees to allow truthful answers.
• Coded data from participant interviews.