Ana Montecinos
Richmond,CA
Summary
Transportation security officer specializing in screening procedures and ID verification. Demonstrated success in enforcing security protocols while providing exceptional customer service. Committed to maintaining a safe environment for all travelers.
Overview
9
9
years of professional experience
Work History
Transportation Security Officer
Covenant Aviation Security, TSA
San Francisco, California
05.2017 - Current
- Screened passengers and luggage for prohibited items using advanced scanning technology.
- Searched individuals and baggage for weapons and other prohibited items.
- Performed security screenings of passengers and their carry-on items to detect prohibited items.
- Used x-ray scanners to check luggage and carry-on items for unauthorized materials.
- Enforced security protocols to maintain a safe environment for travelers and staff.
- Conducted thorough pat-downs and inspections in accordance with TSA regulations.
- Reviewed IDs and other paperwork to verify personal information and to check for fraudulent documents.
- Documented incidents and irregularities in detailed reports for management review.
- Provided excellent customer service while assisting travelers through security checkpoints.
- Utilized problem solving skills to deescalate difficult customer service encounters.
- Communicated effectively with team members while performing duties under pressure.
Education
Bachelor of Arts - Architecture
Catholic University of El Salvador
El Salvador06-2006
High School Diploma -
Colegio Bautista
El Salvador10-1998
Skills
- ID verification
- X-ray screening
- Surveillance techniques
- Security protocols
- Attention to detail
- Problem solving
- Customer service and support
- Time management
- Team collaboration
- Communication skills
- Stress management
- Active listening
Timeline
Transportation Security Officer
Covenant Aviation Security, TSA
05.2017 - Current
Bachelor of Arts - Architecture
Catholic University of El Salvador
High School Diploma -
Colegio Bautista