Ana Montero
Homestead,FL
Summary
Versatile Clerk with reputation of balancing productivity and exceptional customer service. Committed to resolving issues and promoting customer loyalty to drive business success. Solid experience in cash handling, bookkeeping and computations.
Overview
3
3
years of professional experience
Work History
Teacher's Assistant
Child Care Careers
Miami, FL
03.2022 - Current
- Maintained safety and security by overseeing students in recess environments.
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Applied specialized teaching techniques to reinforce social and communication skills.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Presented wide range of information to students using hands-on instructional techniques for effective comprehension.
- Took daily attendance, notifying classroom teacher immediately of student absences.
Sales Associate
World Of Crafts
Florida City, FL
05.2021 - 07.2021
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Increased sales by offering advice on purchases and promoting additional products.
- Prepared merchandise for sales floor by pricing or tagging.
Customer Service Representative
Alorica
Cutler, FL
11.2019 - 02.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Cashier
Pizza Hut
homestead, FL
09.2017 - 11.2019
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
Associate of Arts - Psychology
Miami Dade College
Miami, FL04.2022
High School Diploma -
Felix Varela Senior Highschool
15255 SW 96 Street, Miami, FL, 3319606.2019
Skills
- Cleaning and Sanitizing
- Honest and Ethical
- Problem Solving
- Cooperative Attitude
- Detail-Oriented
- Policies and Procedures
- Visitor and Customer Relations
- Positive Attitude and Energetic
- Call Answering and Routing
- Customer Complaint Resolution
Arts and Crafts
The process of recycling and transforming used utilities around my home, provided a creative outlet to distress and cope in a healthy manner with the every-day stressors. Along with reading philosophical non-fiction books such as "From Animals to Gods" by Yuval Harari and writing my own psycho-analysis about it, in order to test my learning.
Creative manual activities and reading
The process of recycling and transforming used utilities around my home, provided a creative outlet to distress and cope in a healthy manner with the every-day stressors. Along with reading philosophical non-fiction books such as "From Animals to Gods" by Yuval Harari and writing my own psycho-analysis about it, in order to test my learning.
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Teacher's Assistant
Child Care Careers
03.2022 - Current
Sales Associate
World Of Crafts
05.2021 - 07.2021
Customer Service Representative
Alorica
11.2019 - 02.2020
Cashier
Pizza Hut
09.2017 - 11.2019
Associate of Arts - Psychology
Miami Dade College
High School Diploma -
Felix Varela Senior Highschool