Ana Montoya
Merced,CA
Summary
Proven leader at Panda Express Restaurant Group, adept in operations management and customer relations, significantly enhanced customer satisfaction and operational efficiency. Excelled in recruiting, training, and motivating teams, while expertly managing financials. Demonstrated organizational prowess and active listening, ensuring a seamless, high-quality customer experience.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Panda Express Restaurant Group
07.2013 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
Education
GED -
Elliott Alternative Education
Modesto, CA06.2012
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Employee Scheduling
- Operations Management
- Recruiting and interviewing
- Financial Management
- Customer Service
- Organizational Skills
- Training and Development
- Active Listening
Timeline
Assistant Manager
Panda Express Restaurant Group
07.2013 - Current
GED -
Elliott Alternative Education