Ana Montoya

• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Initiated new response method for all unloaders that resulted in wait time deduction by 30 minutes.

•Maintained safety culture on the dock by ensuring all associates were within Walmart & OSHA compliance pertaining to PIT/PED interacting and dock PPE safety regulations

• Developed monthly and daily production output plans to deliver on customer service and financial metrics.
• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Developed and delivered up-to-date training information to enhance employee performance, boosting employee efficiency 30%
• Motivated 15 trainees and associates by demonstrating positive attitude to improve productivity.
• Facilitated learning through classroom instruction, on-the-job coaching and virtual training for 300 employees.

• Reviewed outbound merchandise for errors or complications to protect employer reputation and boost customer satisfaction ratings.
• Maintained consistent communication with pick team to ensure all orders were being processed in timely manner for pack to complete shipment and prep for departing trucks.
• Assisted in daily management, which included allocating hours based on work being processed, assigning job duties, and coaching any associates with opportunities.
• Managed groups of 10 associates in outbound from 64UPH to 350 UPH( units per hour) in one month's resulting in 100% to plan

• Launched staff engagement, gender diversity and cultural programs and a robust reporting tool that increased operational quality.
• Acted as team leader in group projects, delegating tasks and providing feedback.
• Demonstrated creativity and resourcefulness through development of innovative solutions.

• Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
• Established new and improved QA processes by developing test processes, test cases and assigning and executing tests.
• Prepared reports to dispense information for product teams and compile information supporting long-term company development and success.
• Coached and motivated 85-person QA team to develop competencies.
• Communicated directly with QA team to resolve user-reported problems and questions.