ANA MORALES
Summary
Results-driven Field Service Manager with extensive experience in site administration, safety compliance, and team leadership in the renewable energy sector. Adept at implementing operational policies, conducting safety audits, and providing technical support to ensure optimal site performance. Proven ability to lead field teams, train personnel, and manage compliance in high-risk environments. Bilingual in English and Spanish, facilitating clear communication across diverse teams.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Site Administrator
RES
04.2023 - Current
- Supervised field operations, ensuring safety compliance, performance efficiency, and resource allocation
- Led site orientations for new hires, ensuring all personnel understood safety regulations and operational procedures
- Translated step-by-step technical instructions for non-English-speaking workers, ensuring accurate task execution
- Conducted field audits and inspections, identifying and resolving compliance gaps to maintain site integrity
- Managed and uploaded safety documents, emergency contacts, and compliance reports to ensure regulatory adherence
- Provided on-site technical support, troubleshooting system issues and working closely with vendors for maintenance
- Drove to various remote job sites to oversee operations, perform risk assessments, and assist in site troubleshooting
Trainer
Advanced Call Center Technologies LLC
07.2021 - 04.2023
- Developed comprehensive training programs for new hires, improving employee retention and performance
- Led workshops and hands-on coaching sessions, enhancing employee technical skills and customer service expertise
- Evaluated employee performance, providing feedback and guidance to improve efficiency and adherence to company policies
- Assisted in policy development to streamline training procedures and ensure consistency across teams
Education
High School Diploma -
KOFA High School
Some College Coursework -
University of Phoenix
Skills
- Field Operations & Team Leadership
- Site Administration & Policy Development
- Safety Compliance (OSHA 30, NFPA 70E - 2024, CPR/AED)
- Technical Troubleshooting & System Optimization
- Microsoft Excel
- Microsoft Word
- Project Management
- Bilingual (English/Spanish) – Translation & Training
- Risk Assessments & Audits
- Vendor Coordination & Contract Management
Certification
- OSHA 30 Certified
- NFPA 70E (2024) Certified
- CPR/AED Certified
Languages
Spanish
Native or Bilingual
Timeline
Site Administrator
RES
04.2023 - Current
Trainer
Advanced Call Center Technologies LLC
07.2021 - 04.2023
Some College Coursework -
University of Phoenix
High School Diploma -
KOFA High School
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