Ana Morales
Kissimmee,FL
Summary
Dynamic professional with extensive experience in security and administrative roles, including as a Loss Prevention Manager at Kmartcorp. Proven expertise in incident investigation and customer service, coupled with strong skills in Microsoft Office and document management. Recognized for developing efficient systems and fostering teamwork to enhance workplace safety and productivity. Efficient Secretary known for high productivity and completing tasks swiftly. Specialized in office management, scheduling, and document preparation, ensuring smooth operations of day-to-day activities. Possess strong communication skills, adaptability, and problem-solving abilities to excel in diverse environments. Prioritize confidentiality and professionalism in all interactions.
Overview
2026
2026
years of professional experience
Work History
Secretary
MI Church
Saint Cloud, FL
02.2023 - Current
- Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
- Created agendas and took minutes during meetings; distributed notes in a timely manner afterwards.
- Provided administrative support to the Office Manager and other staff members.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Developed an efficient document tracking system which allowed quick access to all necessary paperwork.
- Managed calendar reminders for upcoming deadlines or events associated with the office.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
Loss Prevention Manager
Kmartcorp
Saint Thomas, Virgin island
- Conducted periodic store visits to ensure compliance with established safety guidelines and procedures.
- Developed strategies for minimizing losses due to shoplifting or employee theft.
- Identified opportunities for improvements in existing security systems and processes within stores.
- Conducted investigations into suspected internal and external theft cases, including interviewing personnel and witnesses.
- Trained new employees on company security protocols and safety regulations.
- Reviewed incident reports from store personnel and investigated further when necessary.
Walmart
sale floor associate
Kissimmee, FL
- Managed time effectively between tasks such as restocking shelves and assisting customers with purchases.
- Provided exemplary customer service at all times by being attentive, courteous, and helpful in responding to customer inquiries or requests.
- Participated in weekly staff meetings to discuss new products and promotions and brainstorm ideas for improvement.
- Assisted with stocking shelves, organizing merchandise, and maintaining cleanliness of sales floor.
- Operated cash register to process customer purchases accurately and efficiently.
Security Officer
Capitol security officerr
San Juan, Puerto Rico
- Provided customer service assistance in resolving conflicts or disputes.
- Responded promptly to emergency situations using appropriate resolution strategies.
- Adhered strictly to company policies regarding safety protocols and procedures.
- Greeted visitors upon arrival at the facility and directed them accordingly.
- Enforced rules and regulations in a professional manner while interacting with guests and employees.
- Performed regular patrols of parking lots and garages to identify any potential threats or hazards.
- Monitored CCTV surveillance system footage for suspicious activities.
- Maintained logs of all security related incidents and wrote detailed reports for management review.
- Assisted with investigations into thefts, vandalism, assaults.
Education
GED -
Wodrowilson High
Camden Nj01-1992
Biblical Studies
Mizpa University
Orlando, FLSkills
- Security protocols
- Incident investigation
- Customer service
- punctuality
- Good predisposition to work
- Workplace cleanliness
- teamwork and collaboration
- Microsoft Office
- Document management
- Employee training
- Multi-tasking
Languages
English
Professional
Spanish
Professional
Timeline
Secretary
MI Church
02.2023 - Current
Loss Prevention Manager
Kmartcorp
Walmart
sale floor associate
Security Officer
Capitol security officerr
GED -
Wodrowilson High
Biblical Studies
Mizpa University
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