ANA MORAN
Lanham,MD
Summary
Results-driven professional with extensive experience in guest services and front desk management. Proven ability to coordinate patient interactions and enhance service quality through effective communication and leadership skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Dental Front Desk Receptionist
Neighborhood Health
Alexandria, VA
08.2024 - Current
- Greeted and welcomed patients and visitors to promote a friendly atmosphere.
- Managed multi-line phone system to efficiently handle incoming calls and inquiries.
- Scheduled appointments using electronic health record software for optimal patient flow.
- Collected and verified patient information for accuracy during check-in process.
- Coordinated communication between patients, healthcare staff, and administration teams.
- Maintained organized reception area to ensure a professional environment for visitors.
- Assisted with billing inquiries by providing necessary information to patients and insurance companies.
- Responded to patient needs promptly to enhance overall service experience at facility.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Assisted with scheduling appointments for clients and visitors.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Explained policies and procedures to visitors.
- Completed basic bookkeeping and document filing.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Signed for packages, recorded deliveries, and distributed to personnel.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
Server
daikaya shaw llc
Washington, DC
09.2018 - 08.2024
- Greet guests promptly upon arrival with a friendly and welcoming demeanor.
- Present menus and provide detailed information when asked (e.g., about portions, ingredients, or potential food allergies).
- Take accurate food and drink orders using a POS ordering software, regular order pad, or by memorization.
- Communicate order details to the kitchen staff as needed.
- Serve food and beverages to guests in a timely manner.
- Check in with guests to ensure they are enjoying their meals and take action to correct any issues.
- Have a thorough understanding of the menu items, daily specials, and seasonal offerings.
- Be knowledgeable about beverages, including wine, beer, and cocktails.
- Make recommendations based on guests' preferences and dietary restrictions.
- Prepare tables by setting up linens, silverware, and glasses.
- Maintain table settings by removing courses, replacing utensils, and refilling beverages.
- Handle payments and provide accurate change or charge slips.
- Ensure the dining area is clean and organized at all times.
- Follow all health and safety regulations.
- Assist in the overall cleanliness and organization of the restaurant.
- Work closely with other servers, kitchen staff, and management to ensure efficient and seamless service.
- Assist in training new servers as needed.
- Communicate effectively with team members and management.
- Attend pre-shift meetings to review daily specials, changes in the menu, and service specifications.
- Perform side work at the start and end of each shift as required.
- Adhere to all restaurant policies and procedures.
Supervisor/Manager
Matchbox Food Group
Rockville, MD
12.2010 - 08.2018
- Supervise and coordinate activities of the serving staff.
- Train new servers on restaurant procedures, menu items, and customer service techniques.
- Conduct regular training sessions to maintain service standards and improve team performance.
- Ensure that guests receive prompt and courteous service.
- Handle customer complaints and concerns professionally and efficiently.
- Assist servers during peak hours to ensure seamless service.
- Oversee the setup and breakdown of dining areas, ensuring cleanliness and organization.
- Monitor and maintain inventory of dining supplies and equipment.
- Coordinate with the kitchen staff to ensure timely and accurate food orders.
- Create and manage work schedules for serving staff.
- Monitor staff performance and provide feedback and support as needed.
- Address and resolve any conflicts or issues among the serving staff.
- Ensure all food and beverages are served according to restaurant standards.
- Conduct regular inspections of the dining area to maintain a high level of cleanliness and organization.
- Monitor guest satisfaction and make adjustments as necessary.
- Maintain accurate records of staff schedules, training, and performance evaluations.
- Assist in the development and implementation of restaurant policies and procedures.
- Report to the Restaurant Manager on the status of operations and any issues that arise.
Education
Associate's degree - Business Management
National University
San Diego, CA08.2025
Skills
- Phone etiquette
- Organizational skills
- Restaurant Management
- Insurance verification
- Schedule management
- Microsoft Outlook
- Medical office experience
- Guest Services
- Leadership
- POS
- Front desk
- Communication skills
- Upselling
- Guest services
- Clerical experience
- Writing skills
- Microsoft Outlook Calendar
- Microsoft Word
- Dental receptionist
- Guest relations
- Dental office experience
- Windows
- Teamwork
- Documentation review
- Microsoft Office
- Computer skills
- Team management
- Restaurant experience
- Organized workspace
- Patient service
- Attention to detail
- Serving experience
- General dentistry
- Bilingual
- Management
- Supervising experience
- Appointment scheduling
- OpenTable
- HIPAA
- EClinicalWorks
- Patient interaction
- Microsoft Excel
- Customer service
- Epic
- Multitasking
- Computer literacy
- Time management
- Microsoft PowerPoint
- Cash handling
- Decision-making
- File organization
- Fluent in English and Spanish
Certification
Driver's License, 07/01/23, 07/01/33
Languages
Bilingual, English
Personal Information
Work Permit: Authorized to work in the US for any employer
References
References available upon request.
Timeline
Dental Front Desk Receptionist
Neighborhood Health
08.2024 - Current
Server
daikaya shaw llc
09.2018 - 08.2024
Supervisor/Manager
Matchbox Food Group
12.2010 - 08.2018
Associate's degree - Business Management
National University
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