Ana Moran

• Collaborated with team members to optimize checkout procedures and reduce wait times.
• Resolved customer inquiries and complaints, fostering a positive shopping experience.
• Processed transactions efficiently, ensuring accurate cash handling and customer satisfaction.
• Trained new cashiers on operational procedures and company policies to ensure compliance.
• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.

• Assisted customers with inquiries, providing exceptional service and support.
• Trained new cashiers on operational procedures and customer service best practices.
• Greeted customers entering store and responded promptly to customer needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Screen 5-12 new potential students for enrollment weekly. Verify all documents and process applications. Follow up with families for any additional information needed.

• Organized, reviewed, and filed paperwork for secure recordkeeping.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Evaluated transfer credit eligibility for incoming students, ensuring a fair assessment process aligned with institutional policies.

• All secretarial duties such as submit payroll reports for permanent/part time employees, am the liaison between parents/teachers. ESY Summer School with Coordinator Mrs. Jenkins for 8 yrs
• Facilitated engaging activities for students, promoting teamwork and social skills.
• Supported daily program operations by preparing materials and resources for sessions.
• Assisted in maintaining a safe and nurturing environment for all participants.
• Coordinated communication between parents and staff to ensure student needs were met.
• Mentored new assistants, providing guidance on best practices and program policies.
• Monitored student behavior, implementing positive reinforcement strategies effectively.

• Teach Basic ESL, translate for school as needed. Prepare children & parents for school with the jumpstart program for children 3/4 yrs & Toddler Time. Provide parenting tips, set up speakers, do work with parents/children.

• Managed student enrollment processes, ensuring adherence to institutional policies and regulations.
• Collaborated with academic departments to align course offerings with enrollment trends and student needs.
• Organized, reviewed, and filed paperwork for secure recordkeeping.
• Greeted every guest with personable approach and provided knowledgeable service.
• Verified paperwork accuracy and checked for completion prior to processing.
• Updated computer system with latest information to keep records current and accurate.

• Verify Employment 562-922-6739
• Call Substitutes & maintain payroll for them
• Process/Maintain daily reports/forms, CUMES, permanent files
• Maintain all files & appropriately
• Perform clerical duties including filing, typing, copying, or distributing mail
• Use of Microsoft Word, Excel
• Keep track of orders & supplies, all receptionist duties
• Set up IAP appointments & paper work
• Interact & maintains a good communication with various treatment organization & school districts & other related personnel
• One on one assistance when needed
• Help teachers with lessons for the day
• Correct students class work
• Maintain class under control
• Monitor behaviors & teaches proper social skills as needed

• Processed customer transactions efficiently using POS systems.
• Managed cash drawer, ensuring accuracy during shifts.
• Resolved customer inquiries and complaints professionally.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

• Prepare Hotel daily for business; run morning reports & distribute, check/adjust all cash, checks/credit card balances, all receptionist duties
• Sale group/individual room packages
• Monitored grounds 24/7

• Run AM reports to adjust & distribute
• Review VIP room list & special requests
• Block all airline crew member rooms
• Check guests in/out, all receptionist duties
• Help guest with any & all entertainment reservations
• Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
• Increased client accessibility to company services through effective appointment scheduling systems management.
• Collected and distributed messages to team members and managers to support open communication and high customer service.

• Perform all frontdesk duties, check guest in/out
• PBX operator, answer main phone lines, all receptionist duties
• Review credit cards/cash/checks ledgers for restaurant, bars, banquets & front desk