Ana Moreira

Responsible for all functions performed during the patient check-in to clinical areas and the check-out process. These include, but are not limited to

• Improved interdepartmental collaboration by tracking system of all external and internal referrals
• Registered and verified patient records before triage with most up-to-date information.
• Conducted patient intake interviews, recording and documenting relevant information.
• Supported office staff and operational requirements with administrative tasks.
• Kept information confidential and followed HIPAA guidelines to maintain patient trust.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Ensures proper use of all office equipment (fax, copier, PC, email, practice management software, printers, phones, voicemail, etc) in accordance with office policy
• Support both he patients and providers by assisting providers with interpreting in 3 language of fluency
• Serves as liaison between BNHC clinical areas, patients and other agencies to ensure continuity of patients' care
• Managed office bookkeeping with insurance billing and patient payments.
• Ensured accurate documentation, timely updating patients files with relevant information.

• Maintain compliance will all Southeast Family Services policies and procedures
• Practice and promote the mission of Healthy Families Massachusetts and Southeast Family Services
• Provide consistent, strength-based home visits based on participant needs and service level match
• Complete all required assessments to ensure appropriate service delivery
• Assist in development of Family Service Plan and monitor goal progress and achievement
• Plan curriculum according to participant needs, goals, and identified interest
• Make community referrals when appropriate and maintain contact for follow up
• Maintain all written/electronic records according to HFM/Children's Trust (CT) policies
• Assists in development and facilitation of groups and social events for participants
• Actively participate in staff meetings
• Organize, lead, and document peer support
• Assist in training of new staff
• Responsible for organization/facilitation of parent advisory board
• Actively participate in outreach efforts.